Hospital General San Juan del Río - 76804 San Juan del Río

Terrible service ? especially social work it costs them nothing to report patients very bad bad service

I've only been to this place once, I went to visit a relative, the staff are running around perhaps due to lack of staff, very good service.

The staff that treated us in the emergency room at all times was empathetic, especially the human resources person on the afternoon shift and the doctors gave my patient great care, we are grateful

THE GOOD The recognition that this Hospital has for its good doctors and surgical procedures is very good in the city. The place is relatively new so the facilities are kept in good condition. THE BAD It seems that the bad character of the people who are secretaries in these places is something typical, the bureaucracy also exists in this place.

The person from the security company asks "what were you doing"? It is something personal if it were of that nature. VERY poor cleaning both in the waiting area, bathrooms and inside the emergency room. Cotton used on the tables or stretchers where patients are cared for. The bathrooms DO NOT have toilet paper EVEN IN PAYING DISPENSERS. The treatment of the staff is dry, they are not attentive, they work because they have no other choice. Only 1 star because I can't give it less to be able to leave my comment. This space would not be enough for my comments.

They summon me half an hour before the ultrasound, the lady in the emergency room does not want to attend to me that it is the next shift, she arrives and it takes more than 15 minutes to occupy her place of work, she sends me to the main cashier with a horrible way, the From the main box it does not arrive because the watchman says that he is having breakfast I have been waiting for my ultrasound for almost two hours so that at the end they tell me that the doctor is not there or there is no room. ? Regardless of whether or not everyone is paid a salary and if it bothers them to give information and attention to look for another job. And if he went to breakfast and that the doctor is Saturday (the one on duty), if he arrives ?? Again I had an appointment scheduled for surgery today, I arrive early for a blood crossing and that was not suspended due to covid, to make sure I ask a social worker to two different ones and they do not know to come or call later, he sends me with the information and that my surgery will not be performed .... I call to confirm the address later and that if he lends me, I arrive and that always not because the doctor had already left that if I want to come back tomorrow because they are going to do me a favor in attending to me something that they emphasized to me a favor ... To have tomorrow so they leave ...