Hospital Medasist - 48380 Puerto Vallarta

This is related to antigen test. I went to this hospital to asked information to do antigen test on Friday March 4th. At the main door I was informed by a girl working there that I can come anytime no need appointment. She told me the they open at 9 am to 1 pm on Sunday. I had flight living PV on Sunday (6th) at 5.50ies PM to Mexico city and to Montreal at 1.15 AM on the 7th. So I have to do the test on Sunday because my last flight leaving other nation city, in this case Mexico city on early Monday morning. So Sunday morning I went to the hospital and a girl told me the test is on the side of the building. I went there and was told I need to make appointment / register to do the test and can't do it on the spot. I have to go back again at 1.10 PM because that's the earliest time slot available according to the website. I went back at 1 and did the test. I always thought antigen test doesn't need a long time to get the result. But they told me I will have the result in 4 hours. I got nervous because my flight to Mexico city is at 5.50 PM. I told them I need the result sooner that 4 hours. They talked to each other in Spanish which I didn't understand and said I will have my result in 3 hours. I left hotel to the airport without my antigen test at 3.30 and arrived at the airport at 4 PM. Went to check-in counter aeromexico and told they won't let check-in until I have prove of negative antigen test. I emailed them saying I need my result now. And no answer. I finally got my result at 5.28 PM which is way to late already. For that, I need to buy a new ticket to go back to Montreal because airline consider me no show. I need to stay at hotel again for 1 night at PV. I am so disappointed with there service. If they can't deliver the test result as promised dont do the test. Tell me to go somewhere else, which I found near the airport result for antigen test in 15 minutes. Bad ...bad ... BAD experience with this place. If the laboratory hospital denied this, I have all the prove. If they at least keep their promise result in 4 hours it means I should have the result at 5 PM and probably the airline will let me check-in.

Very good services and care. I get my annual test done at Medasist. The doctor reviews the results and makes corrections to my health advice. Very fast and pleasant staff. Great experience always.

I’ve been here few times now, one in an emergency and the rest just regular checkups. Each and every time the staff are always super pleasant and helpful and the doctors are incredible. Almost all speak English. When you compare the costs vs the care to the US, it’s not even close. Both the cost and the care is far superior to what you would get in the US in my opinion.

I had wrist surgery for a fracture yesterday . The hospital was spotless, the staff incredible, professional and very caring. Sorry not to remember all the names but the nurse Anacarin who drew bloodwork and started my IV was especially skilled. The entire Surgery crew was awesome also, wonderful teamwork. The anesthesiologist, Dr Torres who played music by Queen before I went to sleep ?and Surgeon Dr. Calvillo who were skilled and informative as well as caring. I highly recommend this hospital. Thank you to all!

I was referred here for a urinalysis. I never got a call to go over results like I was told, but when I went back early the next day, the doctor saw me right away. She was kind and spoke English. She wrote a prescription that I could have filled immediately at Medasist Hospital or go to farmacy of my choice. The exam room has air-conditioning. My visit was quick and I was happy with the care I received.

I had a previously undiagnosed and serious food allergy, resulting in hives and swollen feet, hands, throat, and head. I visited Hospital Medasist on consecutive days and each visit was smooth and professional. Highly recommended. Wonderful people, quick service, and super clean facility.

Unnecessary charges and treatment. I came in because of an ankle injury. I thought it was fractured but the X-ray showed no breakage and they said it was a bad sprain. They kept telling me that the specialist doctor isn’t available and that it would be an extra charge for him to come and take a look at my ankle but I’m not sure why they couldn’t help me as an ankle sprain is a very common injury. They bandaged my leg up with cotton and there was no blood circulation so I had to go home and take it off. I have never in my life seen an ankle sprain bandaged this way. One doctor told me to keep it on at all times and ice my ankle over the thick padding (impossible) and the other doctor told me to remove it when sleeping and showering. As they were giving me conflicting advice, I could tell that they didn’t know what the correct advice was. I could hear the hesitancy as they spoke. Then I got hit with a heavy bill. The cotton padding alone cost 500 pesos (absolute rip off) and I do think they did this because I’m a tourist. They unnecessarily added things to my treatment so that they could drive up the bill. A lot of the things were unnecessary here and I didn’t even leave with any valuable advice whatsoever on how to take care of my ankle. They did not tell me how to treat it, what exercises to do, they didn’t explain what grade sprain it was. They told me to not bear weight on it but didn’t provide me with anything to help take the weight off. I definitely wouldn’t come back here.

Fantastic staff. Speak English and accommodated my lipreading needs. Quick service and excellent attention to care. As a Deaf person who primarily communicate in American Sign Language (ASL) and English, I appreciated some of the staff keeping their distance in order to remove their masks so I could lipread what they were telling us. Overall, the experience was better than any experience I ever had in the USA. We were in and out in less than 90 minutes for a minor emergency treatment. Without a doubt, we would be very glad to return for their care if we ever need it again.