Hotel Barro Negro - 77733 Tulum

Very stylish rooms and high-end details. You really get what you see in the pictures. The staff was very friendly and really trying to help when they can. My favourite receptionist was Brenda she really adds all the necessary touches to make this place earn the great level hospitality they have. She was very helpful with local authentic restaurant recommendations and her English was excellent. The rooms were really nice and clean. The little touches with music and ambience adds the fine details to make it stand out. The bed was comfortable, clean towels on the daily and a very professional room cleaning on the daily. I only wish the safe worked in our room and we had hangers or some sort of proper storage to put away our clothes or even hang to dry for the beach. Overall we were satisfied and we were able to manage. We did enjoy the pool and just relaxing there after long flight and transportation to Tulum. It was very calm, Zen and refreshing way to kick off our stay. The staff did offer us a welcome drink of cold tamarindo water which was very refreshing. There were always filtered water refilled in our room and teas/coffee available in the reception area for free during our stay. It all made our stay far more enjoyable. The staff had fresh and clean beach towels available for us for pick up at the reception which we usually picked up everyday on our way out to the beach. It seems like they didn’t have enough of those as they ran out one day and we had to wait for fresh ones which was a bit inconvenient. We managed to secure those towels at night rather than the morning so that we are heading out to the beach with confidence in the morning. The location is a bit far from town compared to other stays in the area. You definitely need a taxi, car or a bicycle to get around. The hotel offers bicycles for rent which weren’t available when we needed them. Other hotels offer bikes free as part of the stay. Also the bikes were twice the price when compared with all other vendors in town. We ended up renting bikes from town which is a short walk and used it to bike around. You need like 15 minutes to get to town, about 40 minutes to the beach and just over and hour to get to the beach hotels area by Tulum beach. Overall when I look at the level of hospitality, pricing, amenities, thoughtful touches, stylish space, cleanliness it makes up for the location of this space and makes it really a memorable stay in Tulum.

Quite alright hotel. Rooms could do with a fridge. Location is right by the mainway and its noisy with big trucks and motorbikes thats passing loud. Its alittle bit outside the center of the city but they offer bikes,dont know the price as i had a rental car and didnt use the bikes. There is 2 restaurants close to the hotel around 100 meters away that has great food as there is no restaurant at the hotel

This hotel was massively affordable for the service and high quality lodging provided. The rooms are clean and have the feel of a 4 star quality hotel. The pool in the courtyard is beautiful and during our stay, we had the entire outdoor area to ourselves. The front desk receptionist was lovely, and extremely kind; she was super sweet and the level of hospitality throughout the property was excellent. I saw a humming bird the morning of my checkout, so overall, I truly enjoyed my stay. Highly recommend! The only con: this hotel is a distance away from downtown and there are no immediately surrounding bars in the area-bike rental at a minimum is an absolute necessity to get around. However, we strutted an 8min walk to a gorgeous nearby restaurant called “Humo,” which offers top chef quality Mexican dining, it was delicious. There’s also a grocery store about a block away for fancy essentials and beer.

Rooms clean, modern and minimalist to point of being basic. Noisy 24/7 due to traffic on adjacent main road. Bed and pillows very comfortable but no bedside tables, TV had no terrestrial channels, only subscription channels such as Amazon Prime, Netflix etc. No fridge, no tea/coffee making facilities, although these were available at reception. When we did put food in the reception fridge for an early start breakfast it was consumed by persons unknown. The web site does state that there is a restaurant on site but there is NOT The pool was great, able to swim long lengths, but 6 out of 7 sun lounger are broken and uncomfortable to relax on. Suitable for a 1 or 2 night stay, but we had booked and paid for a 10 night stay, we moved out after 4 nights. On site staff very friendly, helpful and understanding.

Great stay, super kind and helpful staff, everything on time and clean

It was very clean, nice and quiet. I would give it five stars but there was no one at the front door this led to a long wait to get into the property and we were unable to use the pool because of the chemicals they used to clean it. Aside from that it was very pleasant to be at, and very accessible the price was great too.

This hotel will charge your credit card and never respond to you about your reservation. And they SCAM money from American tourists. The hotel is built out of shipping containers and has tiny cutout windows. The rooms are completely moldy, can’t even breath inside. The humidity traps inside the room and causes severe mold problems. Also the location is super far from the center of town, very inconvenient. We walked in and left, couldn’t risk getting asthma from this hotel. We cancelled the hotel but they refuse to issue a refund even tho we are within our 24 hour cancellation window! Called and no response! Check TripAdvisor, multiple people have been scammed by this hotel!!

It's just a little too far out of town for my next visit but the staff was great, they went out of their way to help me find what I needed. They also went out of their way (when the manager who spoke English wasn't available) to communicate even tho I speak very little Spanish. My only complaints were that there was no mini fridge to keep drinks cold and only one lounge chair next to the pool. Other then that we had a great time.