Hotel Colibri Beach - 77710 Playa del Carmen

Close to shopping, great food at the hotel and nearby. And it's in the middle of the nightlife. I loved our room with a big tree in front and hammock. I can't give five stars because the music is so loud at night from neighboring clubs. Good for a couple nights to party and shop!

What a magical place! We stayed in the suite and cannot recommend it enough for privacy and a little extra space (kitchen, deck, etc.) The location cannot be beat. Close to the beach, close to Ave 5, but also far enough away that you can sleep comfortably at night. The beach bar below is great for an afternoon cocktail. Recommend staying here over the big chain hotels for sure!

Terrible customer service and policies. We had to move our reservation from March 2020 to October due to covid. Now that Delta is spiking in Mexico, they refuse to move the reservation until next year. We have some one who is immune compromised. The fact that I had to make 15 calls, and write an email to management that they still rejected is shocking. DO NOT BOOK THIS HOTEL, if you plan on having a good time. They are eating $700 of ours and refusing to give us a refund, or credit. We didn't even use the vacation. It's a shame companies out there exist like this. Highly do not recommend. Give some other hotel trying to do the right thing your business

First the good: . good location if you are into clubbing or walking fifth av...the main clubs are about a block away . surprisingly good breakfast! . Mattress adequate . Nice shower/ water pressure .nice balcony area for chilling Now the not so good: .old fashioned room.. for example, still have keys with oversized key chains attached with your room number clearly labeled. .air con is underpowered for the room. After 2 hours of operation the temperature in the room only dropped from 30 to 28!! You have to use a gizmo attached to your room key to operate the ac so you are not able to cool your room while you are away . Management: If you are going to put this control in then make sure the ac can cool the room adequately in less than 1 hour!!! .wifi!!! It is free yes but when it reminds you of the good old modem dial up days of the year 1998 then it is as good as useless! Why so many hotels in Mexico cheap out on this essential service is beyond me! .I was lucky and got a room on the quieter side of the hotel but definitely could see late night loud music being an issue for some of the other guests.

My boyfriend and I stay here and we had an amazing time. The location is amazing, from the best restaurants and bars. The food was good and service for us was great. The only thing was the bed was really hard to sleep on besides that we loved this place. We definitely coming back again soon.

Very nice hotel, beautiful garden..The breakfast is so good. The beach is very small and not ' free".

No pool and piles of red tide in the ocean so no swimming at all unless you travel somewhere else. Because of the red tide it smells like a swamp. Other than that it was ok

This suite was amazing! It was so spacious and beautifully decorated. We thoroughly enjoyed our honeymoon. Breathtaking view of the beach and ocean. So lovely to wake up to the sound of waves and nature. The projector and screen were awesome! We got to listen to Spotify while we got ready in the morning. We got to watch movies at night when we wanted to relax. The kitchen was perfect! We cooked a romantic dinner one night together. The private rooftop patio with hot tub was awesome! We didn’t use the hot tub but enjoyed hanging out up there. They provide you with drinking water whenever needed. They fill at large water receptacle above the sink with a spout which was so convenient and saved us some money. Just bring a reusable water bottle or keep your plastic bottles to refill. The bed was so comfy! The suite was spacious! Anything we needed assistance with was met with courtesy and a smile. We made sure to tip our housekeepers. We even booked in room massages which were incredible. The ONLY negative is they should tell you when you book the massages to have cash to tip the masseurs and to pay for the massages ahead of time. Right after the most relaxing and lovely massages, my husband had to go to the front desk to pay our masseurs. We couldn’t include tip in our payment and there isn’t an atm in the hotel. So my husband was stressing because he wanted to make sure our masseurs were properly paid and tipped. They were waiting for us to pay them and we felt awful! That sort of momentarily ruined our massages. We finally told them we’d go to the bank and leave them cash in an envelope later that day, which we did! We felt terrible for causing them to have to come back to fetch their money. But we left them a nice note thanking them with a good tip! :) I want to give a shout-out to Alma at the front desk and Roberto at the restaurant/bar. Alma was so helpful, caring and kind! Any questions we had she answered. Anything we needed (one night we needed a wine opener and they were so helpful!) she assisted in any way she could! Roberto was our server one morning at the Lido Beach Club and he was amazing! We had breakfast included in our Airbnb booking and we took full advantage. The food was so delicious!!! Roberto took such great care of us that we will for sure remember our experience because of him. He deserves a raise, or hopefully a bonus for this good review. I’m going to make sure to write him a good review on their website too :) The drinks were tasty, he gave us excellent food & beverage recommendations, he was fun and engaging, and he worked very hard too. They were clearly busy but he was hustling and working hard which I totally respect. All in all, a WONDERFUL experience that my new husband and I will remember forever. We called this trip our “first honeymoon”. We look forward to returning again in the future!!!