Hotel Emporio Cancun - 77500 Cancún

Stayed here with husband and young baby (9 mo) daughter. I really loved our room it was fantastic! King bed Oceanview with a bathtub that has a window to the room and outside. Huge balcony, very comfortable. I would just say if you need a baby crib, the ones at the hotel aren't the best, they're more like a bassinet and a weird size so standard crib bedding doesn't fit on it. I think bringing a pack and play would have been better for us. Besides that, the hotel has amazing pools, ocean access, lovely friendly staff, and good food at the restaurant. The buffet is a bit pricey but they have such great options! It's in a convenient area and just a quick and inexpensive bus ride to downtown. Good restaurants across the street too, and a couple convenience stores :)

I stayed here earlier this year. The food was moderate not the best, but the scenery of the beach was very nice and bartenders where pretty very nice. I’m rating this location 3 stars simply because the room we booked is not what we received. Unfortunately, the hotel was unable to accommodate us and upgrade our room to what we paid for. So needless to say this made the stay a bit frustrating. However, if you are looking for something nice at a decent price with an ok view then I would recommend staying at this hotel with the caveat that you may not get what you paid for.

Great hotel with some blaring flaws. Would have been a 3 stars if not for the price, rooms and long main pool. I would recommend not to take all inclusive as the restaurants are not at par with other all inclusive properties. If you do get this in a budget go for it and you will have a overall good time! Pros: Great rooms, beach is clean and beautiful (has rocks though so be careful), the main pool is superb, room service crew is courteous and fast Cons: front desk staff is awful, 1 hour+ check in (with no ac in lobby, gets super stuffy and sweaty), construction going on (property is renovating), restaurants aren’t great, overall hotel design is confusing with lot of stair going up down, and lastly ac has motion sensors so keeps switching off and we get super sweaty by mornings If you can ignore these flaws / cons and get this hotel in a budget go for it and it will be worth it (even after a rough start). But if you want an amazing all inclusive time look elsewhere.

It took us an hour to get our key so we literally check in at 4pm, take an hour for bags to arrive in our room as bell boy said they gave him wrong room number, there are ants in the room. There’s various foods for breakfast, good but not great. Other than that, Our room is right in front of warm jacuzzi which is nice, the private beach is pretty and clean. They have at least 3 different swimming pools for adults, and they have dedicated for kids too.

Positive: I absolutely loved the amenities here. We enjoyed the beachfront as well as the oceanfront pool with the swim up bar. We also loved our room with the oceanview. Staff was nice & helpful as well. Would love to come back here on our next trip! Negative: Nothing negative to say about this hotel.

Mixed feelings about this place. First, it took about an hour and 15 minutes to check in. I've literally never in my life waited that long to check in to a room at any hotel ever. They only have one or two people at the desk checking in guests. The big disappointment was that the beach connected to the hotel is incredibly rocky with big stones. Too dangerous to swim unless you want to take a chance at getting scratched up or cracking your head against the rocks. Paying all this money for a beach-front hotel but not able to swim in the ocean was very frustrating. It would be nice if more of their waiters and kitchen staff spoken better English. A majority of visitors are English speaking so you would think they would train a few people up to be able to communicate with their guests. It took a few days to be able to communicate my specific dietary needs to them and they did try their best to accommodate me and my wife. On a more positive note, the views of the turquoise ocean were very nice and the travel agency was helpful in lining up tours.

Great beach front hotel. Room was clean and had all the necessary amenities. We had a beach front room with amazing views at an affordable price. We did not tried their food as we eat outside all the time. We bought the room only not all inclusive. Just be aware that it's beach is a bit rocky. Not easy to swim. Recommended.

This facility is fantastic! All staff are kind and courteous, and very attentive to your needs. The food is phenomenal, and is always put out fresh in the buffet, and has a wide assortment. The beach out front is in beautiful condition, the pools are crystal clear, and the rooms are fantastic. The facility is very clean, and you always see the staff cleaning and maintaining. COVID protocol is strictly adhered to by employees, so had no health concerns. I would definitely go back here!