Hotel Familiar Tollan - 72750 Puebla

Magnificent place very comfortable quiet and economic

The worst thing is that before dawn they tried to open the bathroom window, which does not have any insurance and they can get in there. Too bad that there is no hot water and I couldn't connect to Wi Fi even though they give you the password.

Very clean . Spacious, good service. Recommendable .

I DO NOT RECOMMEND FOR THE FOLLOWING REASONS. We arrived at the hotel and booked a room, I paid for it and I told the receptionist that I would leave some things at approximately 2pm, stop by to leave things and I left a double-view jacket, so we left the room and I asked the man again I was at reception I can take the key and he can leave it or he can take it I said ok I'll take it since I left some things in the room there. I also asked him what time he could return if he had an entry time and he indicated that I did not tell him ok because I brought my motorcycle and I do not want to leave it outside and he said that when he arrived he would open the gate so that the park inside. I left the hotel and returned at 9pm we took the motorcycle to the parking lot and I bought some items that were in the back reception we went up to the room and our jacket was no longer the room was not as we had left it and it was all clean I looked for my belongings by The whole room and they did not appear, I went down to reception and there was another man and I told him everything that had happened and he went up and indeed he was not in the room, we did not carry suitcases, only a backpack where he checked to check if he was there and he was not. He said he could not do anything so I told him you have surveillance cameras, check the recordings and there we will see who took our things and he told us in 1 hour I will solve them. The hour he had told us passed and we went back down with him and he indicated that they still haven't checked who took his things. Give me another half hour, for which another half hour passed and the guy didn't give us an answer. We spoke with the supervisor and he said tomorrow I will solve for them which we would leave early and he wanted us to resolve after 9am for which he did not give me confidence and we asked for the refund of the room and that they would be responsible for our lost things since if they were They had brought our things, they could take the bike out without us realizing it. The supervisor did not want to give us the refund because we had occupied the room which we were only waiting inside it for them to give us our things, nor did we bathe because they did not give towels, nor with what to cover at night. I know that if one takes the keys to the room they do not have to enter and more when you indicate that you leave belongings in it. Why clean the room if when we got the room it was already clean. Why go in and take things from guests when they are told that they left things so that no one can enter. I do not recommend this hotel pickpockets. They were not responsible for what was stolen from us nor did they want to give us the money for the room. All we wanted was to rest for another day to leave early.

Spacious and clean room, however, the smell inside room 10 was very unpleasant, I did not know if it was pee or chlorine with pine or acrylic; the price of 500 a night. The attention, reduced, they are never at the reception and they never answer the phones. Lesson learned and recommendation. Request that they show the room before paying.

They do not respect the prices of reservations online. With card payment they charge the customer the commission that they must cover. The rooms have a distribution that is not comfortable, although they are clean.

It is a place where they strive to provide you with a safe, comfortable, hygienic, very well scented place. Honestly, its price is very affordable. Parking is ample and a bit disorganized, but understandable...that's the thing. In short, highly recommended.