Hotel Imperial Las Perlas - 77500 Cancún

Doesnt have a beach, worth the money, cheaper than other places. Staff is friendly. Dont have high expectations

This place could be much better. Este hotel puedo ser mejor.

Location wise very good...for isla Mujeres Irland Dock is behind this Hotel Malls and Makau casino is nearby

This hotel has everything except for hospitality or WiFi in your room. So, if you need WiFi you better expect to sit in the lobby. Also, they said they didn’t receive my reservation from Expedia. So, expect a good 25+ min delay upon your arrival if your name isn’t on their reservation list. Rooms are sub par. I guess you get what you pay for. The dude that walks you to your room asks you for a tip. And he definitely expects one. He literally comes into your room with you, turns on your AC and TV then asks for a tip. ?? The locals in the villages of Afghanistan were much politer and more welcoming than this. I guess you get what you pay for. Never going cheap again. Even if it is for 1 night.

Great spot to stay. The locals use the Playa Las Perlas nearby. We got to watch so many tourist embark on sailing adventures to Isla Mujeres. Saw waves and waves of boats leaving

After staying in hostels and super cheap hotels we thought we'd get something a little nicer, mostly so I could have good wifi for my online meeting. Come to find out they don't have wifi in the rooms. They only have it in the lobby or by the pool. I was shocked by this seeing as how I had fairly decent wifi in all of my previous CHEAPER hotels/hostels. Why should i expect LESS from a "higher end" place. The "kitchen" in the room was lacking a microwave/stove and fridge so I'm not sure what the point of it was. There was no security lock on the hotel door and for once I actually felt like I needed it. The vibe and customer service was definitely off here. I can't quite articulate it, but it's not a warm welcoming environment. The location is terrible as far as dining goes. 16 min walk to the nearest eatery or anything. The pics on the website are somewhat deceiving, you're hardly on the beach. It's a little tiny piece of beach next to a small boat harbor/dock. The room itself wasn't terrible, however, the chairs were stained and gross. Not a terrible place but overall you're better off spending your money elsewhere.

3 Stars is too much for this place. Out of our two hotel rooms one had bed bugs. The all inclusive is extremely limited and sitting on the beach just gives you a view of a dock. The dock gets packing in the morning because Cancun sailing operates out of it

Pictures on their website are kind of deceiving. Downstairs is an excursion lobby and tons of people wait on the very small patch of beach for their boats to take off from the dock taking up most of the beach area. The buffet wasn't very good (food wasn't warm/hot most of the time) and a good chunk of the outdoor space was under construction. I had an issue with bed bugs when first arriving and was luckily able to move rooms after the second night. I appreciate that they were willing to take care of me by moving me rooms without hesitation and getting me a doctor, but it definitely put a damper on my trip. Limited selection of alcoholic drinks are served from 11AM to 10PM. Pool closes at 7PM.