Hotel Mio Vallarta - 48333 Puerto Vallarta

Due to a mix-up we were told once we arrived that the booking was cancelled. This might be due to a Expedia mix-up. But the room that we were given might not have been fully finished. Wonderful hotel though. Beach access is through a sister hotel with a portion for Mio on the beach. Nice rooftop pool and jacuzzi. Pet friendly and relatively cheap.

Well run, clean hotel with nice modern and spacious rooms and a pleasant rooftop pool. Staff is professional. Adults only, but pets are allowed. BE AWARE that since March '22 access to the beach has been closed (without notice). Public beaches are a 15 minutes walk away.

I booked Mio in Nov ‘21 for our stay at end of Jan ‘22; we arrived in the late evening of Jan 29th to be told they were oversold - so we were offered a room in their sister property, Friendly. The experience was awful; the manager, Fabio was rude and lacked compassion; the rooms at Friendly were not renovated, fresh or modern like Mio. It was bait and switch - we payed for, and looked so forward to the Mio experience; we got an old, tired and nasty room instead. The Friendly Vallarta staff were unwelcoming and unhelpful too! The only good part was the Front Desk agent, Kassandra - she was nice, compassionate and tried to help us her best despite her tied hands. Although Mio is beautiful, I’ll never explore a stay there again, and I’ll never recommend it to friends or family due to the terrible management and poor administration. I quote “the machine is broken” as stated by the manager, Fabio.
They knew they were oversold, but did nothing proactively to let the guests know. And you’d think they’d prioritize prepaid bookings made far in advance as guests that’d have a guaranteed room. So, at 10:45pm we asked for a refund as we weren’t going to stay in the nasty room they provided in lieu at the other property, and headed to Holiday Inn & Suites - Marina and Golf, where we were offered a beautiful suite for the night at a great rate, and received excellent service! We’re so happy that we didn’t stay at Mio or Friendly! Highly recommend Holiday Inn & Suites Marina and Golf!!! To this date, Mio still hasn’t returned my emails regarding the status of our refund; I had to turn to our booking site who’ve been helpful and processed the refund. Terrible service in a world today where service is the key to success!

25 y/o: Loved this place and would stay again. We paid for the tropical view with breakfast included which I highly recommend! The rooftop pool is incredible on it’s own. Rooms have great Wi-Fi and A/C. Breakfast had a lot of different options. Centrally located - super easy to get a cab if you want to go to city center or the romantic zone. We had a later flight so they stored our luggage on the final day and allowed us to use the pool while we waited. For our first time in PV it was the perfect place. Beach access is a little tough unless you pay the $60 to go through friendly (drinks/ food included) or there’s a public access about a quarter mile away. Highway is a little loud at night, but we brought a portable fan and it masked it well.

This is such a nice hotel! I really love it! I would definitely stay here again. The place is very clean, the shower is big, they have a tv and the balcony is beautiful. The interior is great. Something like this in Vancouver would be so much more expensive for a night. This is pretty cheap here for what it’s worth which is a win win. Definitely check it out. It’s only a thirty minute walk to downtown. If you drive probably like 5-10 mins. Walking is safe and it’s nice to see the city. The pool is very clean and the bathrooms are super clean in the pool area.

When we arrived they told us they had a problem with several reservations and offered us to stay in the next hotel, the Friendly hotel. The Friendly is an old all inclusive family hotel, not what we were looking for. The door lock wasn't working, there were insects in the bathroom, the A/C old and noisy. We stayed since we were pretty tired. Next day, when we tried to stay in the Hotel Mio, was a nightmare. They kept telling us the room wasn't clean and we saw it. We waited since noon til 5pm for the room to be cleaned. At the end, I got upset and entered the room, since we already had the keys. I spoked to the cleaning staff that we had a meeting at 6pm and needed OUR room to get ready. We had been waiting for too long. The cleaning staff suggested me to shower in the dirty shower and they would come back afterwards to clean it! At the ended I decided to iron my dress while they finishing the cleaning. This seems to be a very common practice from the staff hotel since I have been reading posts with similar experiences. It was not just us during the weekend, there were some other customers with the same problem. It's a shame because the rooms are super nice and spacious. The staff was polite but ineffective. It's totally disrespectful to be doing this. If you sell something you cannot expect us to accept anything less but what we paid for. Please Hotel Mio, pay attention to details! We are all customers that want to relax and love your hotel. If you decide to stay at the Hotel Mio, beware that you might have this experience too, and lose precious days of your vacations in another lower quality hotel.

We had an excellent stay at the Mio! The rooms were clean and the staff are friendly. We enjoyed the pool and the pool bar and food. Ali the waitress was so friendly and welcoming on our first day and everyday she was so happy when she came Into to work at 3 o’clock and remembered what we drank.

I had Silver status through Expedia so got the all-inclusive which is an amazing deal. Includes all good and drinks. The rooftop pool is about 25M so good for laps in the morning (they open at 8 am) and they have live DJ every evening. Many people have complained about the food but for me it wasn’t too bad. Maybe I would feel different if I was paying for each meal. The chicken soup had big chunks of chicken, rice and carrots which was my favorite. The location is great with a high end mall and a local bargain mall both within walking distances.