Hotel Plaza Playa - 77710 Playa del Carmen

Very clean! Simple hotel with your basic amenities. 15 minutes from the beach. Wi-Fi service was not very good. You had to move out of the room to get any Wi-Fi. Breakfast was ehh nothing special. Overall good hotel

Well spotted hotel. Plenty of afordables restaurants at less than 5 minutes walk. Not too far from the Quinta nor the beach. Intermittent Internet WiFi in the room while working perfectly in the lobby area. Can't get warm water from in the shower (it's either cold or hot).

Loved it. Clean, good condition. Good price. I'd stay there again in a heartbeat.

Spacious rooms, trying treir best to keep them clean, kind personel. But hotel is located near some kind of collecting center which is working all night and making noise, so noise wouldn’t let you have decent sleep if your room is facing the street...

We stayed in Hotel Plaza Playa for one night with my boyfriend. We checked in like at 10pm and went directly to sleep. My boyfriend woke me up at 3am to check on him because he said he felt like something walking on his body. I turned on the light and find the room full of ants. I went to the receptionist and ask to direct me with the manager in regards my issue and she said that there was no manager in the hotel and that I had to wait until he started his shift and that there were no more rooms available. We checked out and I asked if we could get a refund so we could go to another hotel and she said to give her my phone number and that the manager would call me. It’s been 3 days and I have not received a phone call nor a refund. The receptionist clearly didn't mind my issue and was rude by asking me to lower my voice for no other guest to hear. I showed her all the pictures and all she said was sorry and that the only thing they could do was to clean the room. How can you rent a room full of ants and not do anything for your guest? Guadalupe Marron

Pretty decent hotel if you're not looking for good views and such. Location is within 5 minutes from the downtown and has a good amount of parking spaces. Hotel room space is typical. It was interesting how they didn't provide a hair dryer, so be prepared to bring your own if you need one.

Hotel stuff, female cleaning ladies and male maintenance workers are waaay too loud, moving beds, talking in hallways ALL THE TIME!!! Very inconsiderate and LOUD STUFF !!!! THEY DON’T care if they disturb paying guests!!! GO ELSEWHERE IF YOU WANT PEACE TO SLEEP IN!!! The tragedy is, this could be a great hotel if they weren’t so loud!!!!

Unfortunately it’s so loud here! The cleaning stuff is moving the beds ? of Every Room (2) Every day when changing the bed sheets which creates an unbearable noise in the mornings! They also yell across the hallways and are loud, can’t recommend! Very loud cleaning stuff! ?