Hotel Suites Villasol - 71980 Puerto Escondido

I stay here last year wow beautiful experience customer service was excellent and friendly, rooms are nice and clean, beds were comfortable!! Better than Posadas!!

Great hotel, beach club access. Highly recommend

I wish I could get a negative star to this hotel. I am outraged! I have stayed in this hotel 2 out of 9 nights in October 2021 and had to cancel our stay because of a funeral. The hotel agreed to cancel a reservation, promised to refund, asked to wait 15 days (it's their policy ) and now it is January 2022 and I am calling every day for weeks now to resolve this issue. One day a person tells me that the refund is approved and they need an email with my address for the refund to be wired. Many emails with all the information were sent. The next day nobody speaks English. The next day the person doesn't know anything about this situation. The next day I need to call back. The next day and the excuses are endless. Why is this so difficult? I made a mistake of not canceling with booking.com, trusted the hotel staff. And now $1000 of refund, that has been approved, is still not wired. I mean, what kind of dishonest place this is?

If you are expecting good service I would not come here. The pool and location is great but the food options and service is really slow and limited.

I don't know how else to get anyone froths hotel to respond to my daily calls and emails! Like is this a business that cares for it's reputation?? I wish I could get a negative star to this hotel. I am outraged! I have stayed in this hotel 2 out of 9 nights in October 2021 and had to cancel our stay because of a funeral. The hotel agreed to cancel a reservation, promised to refund, asked to wait 15 days (it's their policy ) and now it is January 2022 and I am calling every day for weeks now to resolve this issue. One day a person tells me that the refund is approved and they need an email with my address for the refund to be wired. Many emails with all the information were sent. The next day nobody speaks English. The next day the person doesn't know anything about this situation. The next day I need to call back. The next day and the excuses are endless. Why is this so difficult? I made a mistake of not canceling with booking.com, trusted the hotel staff. And now $1000 of refund, that has been approved, is still not wired. I mean, what kind of dishonest place this is?

Service was very slow, did not have hot water, and they would not refund when we needed to cancel early. Beach club was alright but the pool is out. Walk to the beech club however has a crazy hill so walking it is not a good idea and the shuttle services were terrible. They say it is every 30 mins but even after having someone radio for one we wait for an hour.

Wow! 5 stars for the people working here especially the general manager Hugo! We moved from mazunte to this hotel during the hurricane Agatha. Hugo made us feel safe he was on top of things and had all the staff working to make sure we all felt ok. He needs a raise and a promotion! Rooms are super clean and hotel is very close to the beach!

Nice place for a quiet weekend. There were some things i didn't like though. Pictures here are a little deceiving, it is not close to the beach you must take a shuttle to the club. Also, the internet had some security warning all weekend, you could use it but had to ignore several flags from your computer. Overall it's good for families and those wanting the beach club access.