HSBC - 66477 San Nicolás de los Garza

It has been the worst experience I have had in a bank in general, horrible service, no order, and even appointment I was attended to 2 hours later and with a terrible attitude all the employees.

Terrible, encerio, terrible customer service, the guy (Ruben) still made fun of the fact that in another branch (Av. Acapulco) they didn't help me Arrogant, despotic, without any kindness and still virolo the wey. And it was not only me, we were like 7 people waiting a long time for him to deny the service according to him "because we must arrive early" * Horrible bank at any branch you go * Not a blessed star I give him.

The manager spends her time talking on her cell phone about personal things, organizing meetings with friends and family

This is by far the worst HSBC branch. The receptionist at the bank received my stationery and told me that everything was in order, but did not tell me that I needed an appointment. I queued for 3 hours and when I was with the executive she told me "here you can only open a payroll account by making an appointment, I can give you an appointment within 2 days." And all this because the woman who receives you at the branch does not know how to do her job, and because the bank manager is incompetent who cannot properly organize his staff. I don't know anything about the manager but what I am sure of is that he is a lousy leader. The executive who receives you does not accept any other proof of address other than the electricity bill when the HSBC.com page tells you that any Telephone, Electricity, Property or Water Receipt is no older than 3 months. Why this arbitrariness? Well, because that's how they work in that branch, they work as God gives them to understand. And then the executive started fighting outside the bank with a client. The client does not have identifications because it was stolen along with his cell phone and he wants to withdraw money from his account using his fingerprints as identification, but the executive told him to take out a new identification and sent it to ALV, then the client began to record at the executive and she wanted to snatch his cell phone and they struggled for a while. There was no security guard either, of course, because it is HSBC and security is worth V. The customer has days without being able to withdraw money from the account and in the end the poor bato left with nothing. But hey, their customer service is lousy and they even seem to hate customers.

Terrible bank, terrible service. 2-hour queues for an executive to assist you.

Payroll account openings are for appointments, today Thursday they give me an appointment for Monday, the company needs the account opening document no later than tomorrow, Friday. Where is the customer service? I saw two executives doing nothing and they couldn't provide attention. Why are you only limited to 3 account openings a day? I ask the lady to guide me to a branch where they can attend me and she tells me that I have to go directly to each branch and ask, but the 3 appointments end at 9 am, it gives me the maximum to reach 2 branches.

It is one of the banks with the worst services, the staff is very slow, they do not have people control, very few staff, and the staff that is there spends time talking with other colleagues, it is definitely the place where you come to waste your time, and That is in all branches.

Only because they assigned me the payroll here with HSBC but it really is one of the best places to lose patience, their staff is super slow to serve, they spend all their time eating or ignoring customers, really changing payroll is not complicated at all. Oh and yet the one who attended me did not put on a mask when he received me.