Hyatt Zilara Cancun - 77500 Cancún

This place is amazing. The staff is absolute top notch and so kind and helpful. The food is excellent and has a good variety. The beach and infinity pool are amazing. There are plenty of places to sit down on the beach or by the pool. Our room had a great ocean view and was incredibly comfortable. We would absolutely recommend this place and will be visiting again.

Amazing experience! The staff were all so pleasant and attentive. Larissa our butler, Melvin at the entrance, Amado at the beach, Caesar and Manuary in the restaurant, Jose at the sports bar. Everyone went above and beyond to make sure that we have a comfortable stay. The hotel was so clean and beautifully laid out. The food was amazing. The 3 of us shared a Junior Double and the room was so spacious. My friend and I were celebrating our birthday. When we arrived in our room, the door was decorated with a “Happy Birthday” banner on the door, a complimentary cake and bottle of champagne. It was such a nice kick off to our amazing vacation. No complaints! Will definitely be back.

We just spent 7 luxurious days at this all inclusive resort with my daughter, son in law and 4 adult grandchildren. First of all, we were welcomed graciously and informed of all the resort's accommodations and amenities. It was immaculately clean and cleaned constantly by staff. Masks were required while moving around inside. We tried 6 of the restaurants for all meals and dinners were exquisite. Staff was focused on what they could do to make our stay a perfect and memorable occasion. They exceeded all of our expectations. We had cabanas by the pool every day that came with our room. Guests can also rent them otherwise. The property has helpful staff, grounds keepers and security moving around everywhere to attend to our needs and comfort. We already agreed that we would love to return again.

A total taste of Heaven! I can’t even begin to share the amazing experience my husband and I had here this week at Hyatt Zilara in Cancun. The staff is exceptional, you are treated like royalty every step you take here. So kind and above and beyond at all times. The food was so beyond any expectations and is definitely best We have ever had on a vacation. Every meal was better than the next!!!! If you want a vacation of a lifetime this is The place to come. Can’t wait to come back!!!!

Beautiful hotel and the staff is super helpful and everyone there was really great. The food is good and the wait staff takes extra care to make sure you have a good experience. We had a lot of fun at the pool and recommend renting the cabanas... totally worth it! I was there for my birthday and the people who clean your room decorated our room for my birthday...such a great gesture... and they made me feel celebrated all day. We had a great time.

Me and my girlfriend had an Incredible experience at Hyatt Zilara. Special thanks to Pool Team: Victor Cortes and Felix. and Butler Team: Ivan Rivera, Joel, Daniel, and David. They always took really good care of us and made sure we had everything we wanted. Our room and the resort in general were incredibly clean like we've never seen in other hotels/resorts. All the staff were always so polite, the Spice buffet always had amazing food and fresh fruits. The best parts to hang out and relax were the cabanas on the beach or the pool. Beautiful views everywhere. We also had a great day at the spa and beautiful romantic dinner at the beach. We will never forget this resort and look forward to come back in the future! Thank you so much for everything!

First, the entire staff is super friendly and go out of their way to make your stay comfortable. They were patient with me as I practiced my Spanish skills, which made my stay more welcoming. David, Felix and Alberto at the beach were personable and phenomenal, and workout instructors Pepe and Diana were awesome. The nightly performers were so talented as well. The house staff keep the entire resort and your room constantly clean. The resort itself is beautiful. The beaches are clean, the pool is large and refreshing, and the food was so fresh and delicious. My wife and I usually like to adventure travel, but this resort was so beyond our expectations that we will definitely return.

We had the most wonderful stay. Every detail was perfect. We spent most of our dates lounging by the pool or the beach, and ate every meal at the buffet. Ivan and Joel (as part of the beach butlers team) took incredible care of us and made sure we had everything we could possibly want and more. We also had very attentive service by the beach and the pool by Victor Cortes and Felix. We never had an empty hand. We feel beyond blessed to have had the opportunity to stay at this beautiful resort and spend our days relaxing and taking in the beauty scenery that surrounded us.