The Westin Resort & Spa, Cancun - 77500 Cancún

I like that it is not busy and filled with Spring breakers from college. We have a 1 bedroom villa and it is amazing with a super a te shower and tub, terraced patio and opens right up to the beach and pool. We just leave the door open all day and night for air and the sound of waves. Room is pristine and so cool with a huge barrel ceiling. The only thing I noticed is a little wear and tear ( scuffs, a little rust on the bottom of the lamp and a few chips of plaster). The only thing I do not like is the concierge trying to get me to do a timeshare promotion to save money. I am on vacation to spend money to have fun not for that. I prefer she just book my adventures and save me that spiel. Other than that, everything is great!

Positive: Loved that it was away from the crazy of Cancun. It was on a quiet, beautiful stretch of beach. Loved the pool service, and the daily cocktail or cooking class Negative: It would be nice to be in walking distance of more restaurants or shops. The rooms were very humid, and our clothes never dried out

My Wife, Children and I stayed at the Westin Resort and Spa for Six Days. We just got Home this evening. I must say they have superior customer service and caring staff. They pride themselves on making sure you have the best Vacation. From Breakfast, Lunch and Dinner, the staff works extremely hard to ensure your food and drinks are prepared to perfection. My Wife and I loved how the staff members memorized what type of drinks we liked. They definitely are 5/5 Stars. Housekeeping is phenomenal and they clean your Room and the Facility daily. It’s definitely worth your investment to come to the Westin Resort and Spa for your Vacation. We will be back in two Years.

Had a wonderful time. Room upgrade at no extra cost. Food is very good. Spa amazing. Customer service excellent. Felt safe during pandemic. Easy covid testing scheduling and fast results. Housekeeping fun animals made for kids with washcloths was so sweet. Definitely worth a stay. We stayed 7 days here. 6 miles from airport.

Second visit to this resort and will continue to come back. All we need is at this hotel; beautiful grounds, ocean front, spa, great food and drinks, and amazing staff. Love that this is a smaller, low key resort that is not overly crowded. The staff is so kind and attentive to all needs. Food: Breakfast is delicious with lots of great choices, but would love to been able to serve ourselves in the buffet area. Sea & Stones has excellent food and staff, and sitting feet away from the ocean while enjoying a delicious meal was wonderful. Food and drinks delivered to us at the pool and beach added to our relaxing experience. Just sad they no longer had the happy hour. Spa: very nice spa amenities, but would not return. Pricey and unfortunately my massage was mediocre. Rooms: clean and up to date. Though seemed like furniture and decor had been removed as it was a bit bare. Also the window only opens about 5 inches so not able to enjoy the full ocean breeze. Covid testing: quick and convenient right off the lobby. Also less expensive than it would be to do off site. Grounds: perfect size pools and lots of seating options at the pool and near the ocean. Extremely clean and the Westin scent is the best! Staff: absolutely the most kind and accommodating people ever! We’ll be back here each year.

The rating isn't a slam. It's a decent hotel in a beautiful location. The staff were helpful and friendly. The building seems old and has quirks, and our room was very Spartan and noisy. Very few outlets within easy access. Good proximity (about 10 minutes) from airport. As interrupted flyers we were grateful they had room for us on short notice and I wish we could have enjoyed the beautiful water and sand. I would be cautious of the slippery bathroom floor when wet and the shower water temperature varied greatly for me but not so much for my spouse. It was awkward to work the smooth round shower controls with wet, soapy hands. The floors are tile which makes sense for a water/sand focused hotel but contributes to noise and are unforgiving.

I enjoyed my stay at the Westin very much. The Hotel is inviting, and the staff and management are friendly. The seafood restaurant overlooking the beach is excellent. I enjoyed the seafood one night and a steak on another visit. The service in and around the Hotel is excellent. I thought that the pool bar seemed to close a bit early, but the sports bar was is a nearby option. We enjoyed the sports bar menu at lunchtime. There is a nice variety of food available. We will be back. Cheers

The hotel was a bit older but the rooms were comfortable and the beach and pool were relaxing. They are currently doing some renovations on the hotel so it was hit or miss on the noise at times.The lobby and other areas needs some updating. The couches looked green and dirty in the lobby. We ate lunch and breakfast there. The lunch was not good. We had burger and chicken sandwich. I would advise against. The breakfast was good but nothing exceptional. Overall for the money it was appropriate.