IMSS Hospital Psychiatric With UMF 10 - 03440 Ciudad de México

Today, I present myself with my 76-year-old mother for her laboratory test, I sat on the bench for disabled people to put a blanket to the place where my mother was going to sit, when a nurse or doctor ignored the charge has, called Beatriz Rodriguez told me very arrogant to get up and that I should not sit in that place, I told him to allow me, waiting for my mother to sit down and not yell at me, only the more I talked, the more I would rise voice and said he wasn't yelling at me. I feel so sorry that such arrogant and arrogant people attend us.

Good ubication! Clean facilities. Good attention.

Quality in medical care. Slow pharmacy without attention to the disabled. Problems with disabled access, especially to cross Tlalpan !? Missing parking and drop bay

They never and this is NEVER answer the phone calls at PHARMACY so it seems that they want to have us trained there by putting us and putting them at risk in times of pandemic, so easy it is to answer the phone and say if the medicine is already in stock or not !!! ???????

I know and understand perfectly that we are in difficult times of pandemic but the people at the PB window (admvo-file) of the morning shift, mainly a guy with glasses window 1 (who does not want to give his name) and Claudia López from V.3 They are people who are not interested in giving complete, correct and truthful information, they do not even stop to read the documents presented, which causes people to walk in line or pacing around the clinic so that at the end of 3 hours of waiting it turns out they gave the wrong information! And you have to return the next day! They make people go 2 or 3 times because of their ineptitude, they hand out papers with requirements and when one takes them they say documentation was missing and their famous paper DOES NOT mention it! In oxygen area they are not able to put up a simple sign that guides people. Those in charge arrive at 10 AM and the arrival time is at 8 AM they let the queues get long. The director of the clinic very friendly but his people keep giving wrong information. They DO NOT correct the errors !! Zero continuous improvement. Administrator Aron sends people to make a complaint to institutions like CNDH for their oxygen providers that DO NOT answer phones and I wonder and the patients who need oxygen to live will be expected?

I entered that clinic because of the panic attacks that I suffer. And the doctors were very efficient. They were the only ones who gave me good treatment for my illness. They treat you with great kindness and give you the confidence of knowing that if your panic attacks return, you can go with them to treat you. They comply with patient care protocols. Just one tip, if you go at night don't go from 8-9 PM because they make shift changes and it takes a while. But they will attend to you anyway. Outside of that detail, this whole hospital is incredible.

Month after month I go to my mother for her medicines, and month after month there are no medicines, when there is not one, it is another, she can never have her full treatments, and there are no medicines at the exchange center either. By the way, that didn't happen before.

What a terrible health system we have, a whole circus to process my disability. The service leaves a lot to be desired, and more the organization that you have. Although the doctors who treated me were kind, they still have many things to improve. Many of the people who attend, do so reluctantly or halfheartedly.