JW Marriott Cancun Resort & Spa - 77500 Cancún

Very comfortable and clean. Close beach access. Just a little far away from downtown but an easy cab or bus ride. The spa was very nice. Received an amazing massage from Juan and Cynthia who worked wonders on my back. Everyone was very nice and welcoming. Definitely recommend if you’re going to be in Cancun.

This hotel although had rooms refurbishment done clearly is in need of a facelift in the common areas. I hadn’t stayed here since they opened the property. The property has a nice beach but location exposes it to very large waves which wouldn’t be ideal for those with younger children. This is also not an all inclusive property which I found to be a negative but okay for those traveling with larger groups. It’s about a 7-10 minute ride to the nightlife area. They have a club level floor, but if you are not Marriott elite you’ll need to fork over another $260 a night for access for 3-4 people. Club level food was average to below average in my personal opinion, but the service was good which was the only redeeming quality so it was a nice to have. But after adding the club option to the price of the room I could’ve just stayed at an all inclusive property instead. The lounge chairs by the pool were probably the best part of the property with the large cushions. But the pools looked dated and the drinks average and way overpriced. Also the room wasn’t clean and the tub had a yellow stain to it which was a bit nasty that you would think it would be cleaner with Covid. Elevator was severely outdated and not well kept for the price paid. While this JW was once beautiful when it first opened, it unfortunately has completely lost its luster since its heyday.

Excellent service, beautiful grounds, incredible food, amazing beach, and very friendly staff. Recent stay with a large group from TEK and you could tell we were truly appreciated as guests. The resort and nearby area felt extremely safe. Plenty of stuff do to on site where we didn't need to venture outside of the hotel zone. One of the cleanest beaches I have ever been on. Definitely recommend a visit to the SPA (one of the best massages ever) and the cooking class (if offered) was a lot of fun and made an insane amount of food (go hungry). Will definitely stay here again on our next visit to Cancun.

My wife and I recently stayed at the JW Marriott Cancun and were very pleased with the overall experience. This was our first time in Cancun and we did a lot of research leading up to the trip. We were torn between the Ritz Carlton and the JW and believe we made the right decision. There was a good energy at the pool but still very relaxing and spacious, there were several food options between the JW and neighboring Marriott property, and the service was excellent across all areas. I can't think of anything where the JW fell short of our expectations. We did walk down to Harry's one night for a steak dinner and highly recommend that venue, as well. We will definitely be visiting the JW again in the future.

We stayed at JW Marriott for 5 nights and 4 days. We shopped in their gift shop. Ate in their restaurants and enjoyed their amenities. The staff was always so happy, friendly, and service oriented. Our hotel room was in excellent condition and beautiful!!! When we ate dinner it was always great food and accompanied by candles and entertainment. The maids did a great job cleaning our room early every day and came for a turn down service. The gift shop was open late and had really good ice cream/ sherbet. The staff out doors was so amazing! We loved our stay with JW Marriott so much and have no desire to stay anywhere else. You can tell the employees love their jobs and are so happy to be working and serving there. One employee told us he works in paradise. Thank you JW Marriott for everything! We love you all! Love Sandy and Hugh Meadows

As an Ambassador, this hotel has the best service around. We have stayed 4 times here in different years and each time the service is impeccable. Each staff member around the hotel takes great pride in what they do, great attitudes and it shows. The rooms are spacious, the beds comfortable and easy access to the hotel amenities and the Marriott Cancun next door. Absolutely my favorite hotel on the strip. I will definitely be back again. Thank you all for a wonderful experience....again. Kudos to all and management, please award them all with something. Even just a thank you from the Marriott family to themselves.

Overall: excellent hotel and amenities, phenomenal service, would likely come back if I visited Cancun again. Pros: - service was really good: issues were promptly followed up on, someone was available to answer questions at all times, housekeeping did an incredible job! - adults only pool with a swim up bar -ocean views from most rooms and balcony on all rooms and easy ocean access from the resort - abundance of beach chairs that are all ocean-facing and all have cushions. We also loved the umbrellas here, they were not cloth umbrellas and so didn't flap in the wind, and had attached tables that were useful for setting down drinks, etc. - lobby bar has an excellent selection of margaritas Cons: - restaurants were just okay, and had a lack of good vegetarian options. Also we wished there was more authentic Mexican food! - our door on the balcony wouldn't lock, and it was not fixed despite asking a couple times -there are only two pools that you can actually swim in, the other pools are a scuba pool or just decorative -not the hotels fault, but: the Marriott is connected to this resort, so if you are choosing the JW for a more adult vibe, know that there will be plenty of kids around.

My husband and I have stayed here twice and each time the JW Marriott has been an excellent experience. I highly recommend this hotel. The staff are very friendly and helpful. Service is quick at the pool, hotel bar, all three restaurants, and room service is fast. We really enjoyed the food at each restaurant as well. Cleanliness is a 10/10 throughout the resort. Staff were very polite about making sure all guests were wearing masks when they needed to be worn. This hotel is most certainly worth the money and we will continue coming back to the JW!