JW Marriott Hotel Mexico City Santa Fe - 01219 Ciudad de México

Great staff! Clean room! There was an opened vodka bottle in the desk drawer that the cleaning staff didn't notice. The lightening is poor in the room. Need upgrade electric or power plugs close to the bed for charging. Shower looks old because tile has grout stains. Other parts of the room were very clean!

very comfortable and clean room. we were aware that some amenities would be unavailable before the booking was made because of covid protocols. staff was excellent, food was very good. room was excellent. although small observation is that one would expect a more modern smart TV at this point at a hotel of this category. and maybe the shower facility has room for improvement. but those are small things that did not bother us really. we had a lovely 2 night stay and would definitely recommend. thanks very much.

Good location in the heart of Santa Fe. The rooms are clean and well maintained. The pool area is fantastic, big wooden deck and jacuzzi.

Very nice hotel. Surprisingly good huevos ranchers and hot chocolate.

The hotel doesn’t seem to be ready to be open post Covid. No hot water multiple times on our 3 day stay. The restaurant wasn’t clean and the staff was more worried about their tip than getting the food right. 2 stars because “some” of the staff was polite and tried their best. But a handful out of 20. Save your money.

I expected a warm welcome from the front people who are professionals who know how to read the reservations because in mine they came additional packages and if my wife does not ask the staff does not tell you eg. The internet came for free, they wanted to charge it, the parking came, what would they charge us had a dinner package and they were not clear. What if it was pleasant were the bellboys both on arrival and departure, always professional and solved all doubts even about the pool, in the hall a very friendly maid welcomed us and gave us another pack of gel and towels, the Super clean rooms spectacularrs very well equipped impressive .. !! The waiter who was in the lobby bar, super attentive, helped us to choose the food, put us in a comfortable room and let me watch the soccer game, at the exit I asked the front if they could help me to order take-out food and its Attitude I did not want much (I think they do not know that they are in JW and not in any hotel) a waiter approached us who gave us excellent service as we bathed, he prepared the bag of food just to go down and leave that is quality of attention. I know names are important but I hope it helps you

Went on a business trip. This places was great and the staff kind. The only reason that it did not get 5 stars is that at check out they were charging me for stuff from the mini fridge. Coincidentally my coworker was in the room next to me and they charged him for the same thing. The Italian restaurant is great.

I'm a very active business traveller and this is one of the best Marriott's for customer service. They are so helpful, very friendly and I have received the friendliest and most helpful service from concierge helping me arrange complicated food orders I needed for work, the front desk getting us checked in quickly, the bar being warm and attentive, and Quattro restaurant for helping me with catering orders in a welcoming way. Everything is 5 stars on the service end! The hotel is clean and relaxed, and in a great area for foodies. I highly recommend this hotel for anyone who needs extra assistance with anything. Outstanding! Thank you!