KIA Morelos - 83148 Hermosillo

A few days ago I went to the service of my car, which was done as usual, when I left the agency I heard a noise in the tire and the car felt strange, which was making vibrations, so I decided to see what it was. It was happening and in effect, they had left me a LOOSE tire, the lugs of the tire could be moved with my fingers, just like the tire I SHARE THIS ANECDOTE FOR YOU TO PASS TO US AND REVIEW EVERYTHING BEFORE LEAVING THE ESTABLISHMENT. Although it is your responsibility to leave the unit in correct operation and not to leave these types of failures that can cause accidents and material damage to the units.

Excellent attention since I contacted an advisor for the purchase of a Kia Rio, the purchase process without problems and everything on time, I am satisfied with the attention received JRCA

The after-sales area, which is the service area, simply leaves much to be desired. I have moved from the city of Culiacán to Ensenada and Tijuana and always with excellent experience. I know how the service and attention they should give should be worked, however on this occasion I was very dissatisfied. They had always washed my engine, they gave me a pig, because I didn't tell them to wash it for me... And why didn't they offer it to me? (It had never happened to me) they always washed it for me... secondly I told them that the air conditioning had a bad smell (my truck is only 7 months old) and they told me that it is probably Humidity that he recommends me to wash the air conditioning ok I agreed when in my other cars it had not happened and less in such a short time. I paid an additional 1,300 for the service and the smell continues when I pick up the truck, it was all covered in garbage, I don't know what on the roof and hood, I told the advisor and she offered to put it back in the car for washing, so I said no. I mean, how do you bring me the truck that has just come out of service, all dirty? There is no supervisor or what?