KIA Vallarta - 48291 Puerto Vallarta

Kia Vallarta has the best sales team! Always friendly and willing to provide excellent attention to their customers. Simply the best dealership!!

Great service and they did a thorough job!

These guys helped us tremendously! We had just gotten new shock absorbers sent from the USA and asked them to install them for us on our Kia Borrego, which isn't sold in Mexico. Since this was expected to be pretty simple they managed to fit us in the next morning between other appointments, but during the process some other parts around the old shock turned out to have been removed by an earlier emergency repair. This meant we needed extra parts (which were hard to get for our car model) and the whole process took much longer, which conflicted with other appointments. In the end they managed to make it work with alternative parts, kept us well informed of the solution they were working on, and even stayed after hours to put it all together. Incredible!

I bought a kia simply for the warranty they did not confirm my service appointment by email like they said they would. As a result i missed my appointment by one month. They canceled my remaining four years of warranty. DONT believe them they will convince you your appointments notice is automatic by email it is NOT. A crafty way of getting out of having to warranty your vehicle?☹

We had one of the best salesman! Thanks to Christopher Hernandez for your awesome service and patience. We will recommend you to everyone we know.

Poor customer service in the Sales Department, they couldn't car if you wanted to look at or buy a car from them or not.

I told my salesman that I was going to wait for my car to get a minor new car service. (In the US the service is FREE for new cars usually but in Mexico it is a money making operation for the dealers and they reject your warranty if you get service elsewhere. It is problematic because you should be able to service your own car if you're able. It's illegal to require a new car customer in the US to have to have the dealer perform routine maintenance. But I digress... The service supervisor said it was 3 or 4 hours wait for a glorified oil change. And yes, I had an appointment. I asked if they had a shuttle service so that I could use the time productively. NO THEY DO NOT. I told them what any thinking human would say: That they don't value their customer's time. This is proof to me that they (Kia) allow their Mexico dealers to treat their customers worse in Mexico than in the U.S. Every customer must be given the same respect in Mexico as in the U.S. A customer is a customer. Show respect for all of your customers. Is anyone listening? KIA?

Ask for Christopher. Great guy and goes out of his way to help make your car purchase go super smoothly.