Laboratorio Médico del Chopo Texcoco - 56100 Texcoco

Previously we have occupied the services of the laboratories in other branches such as Los Reyes and Nezahualcóyotl with a previous appointment by internet and telephone call with online payment; In both places, just by giving the name they already know the studios you are going to, not here. They make you waste your time filling out the forms again and even if you have already paid, they tell you that you must go to checkouts to pay, until they rectify that it is already paid and until then they deign to check their computer. The care is slow, they do not have a good organization, my patient was taken to take later studies that lasted for two hours including clarifications with payments and until the last they received a urine test, which they no longer wanted to accept because "It had already been a long time," when the fault was not my patient but theirs for not organizing well. If you have the opportunity to go to other branches of El Chopo, do so.

Terrible service! Today I arrived for 2 studies (blood and an ultrasound), my arrival was at 7:40 am, taking 9 hours of fasting, the maximum hours that they ask you for ultrasound are 10 hours, total that when I paid they told me that they would enter before that I had 5 people to ultrasound so they gave me blood samples before, total that at 9:44 am I stopped and asked if there was much left since I had practically been 2 hours waiting for them to pass me and I did not see anyone in the area of ultrasound, after a long time they passed me and the lady who was going to carry out the study told me that it would possibly take longer than usual to do the ultrasound since her machine was turning off, she told me that the two people before me The study could not be carried out due to the same situation, to which I made the decision to leave and ask for my money back, to the person responsible for reception I commented on my case and made them notice my annoyance, they did not have the attention to tell me that it is not but more than that the machine did not work. They told me that I could not return my money since I had paid with a debit card and to come back tomorrow or later to have the study done. Unfortunately there is no empathy and they do not take into account that people who go to a laboratory are due to a disease and not due to sport!

Terrible facilities for covid shots it looks like a cement bathroom all full of humidity, other laboratories, even cheaper, place a tent with security measures and make an effort to sanitize between patient and patient, they show you the change of gloves and other security measures, they don't They also let the car enter when that is an option and if they had space, I also did a chest tomography and the link they sent me did not contain anything, call to ask for clarification and get my results and more than half an hour on the phone without an answer In addition to the fact that they make an appointment for you at an hour and pass to other patients at your time, leaving you feeling unwell in the sun. Higher prices and worse service compared to other laboratories. The delivery of results is too much especially in cases of urgency.

They had us 2 hours without passing us. They did not decide which study the doctor had ordered, even with the prescription. Terrible attention, it's a shame.

How can I say it .... BAD CUSTOMER SERVICE. Normally, the poplar was a synonym of excellence in terms of attention and quality of studies. But, that is already in the past or at least in Texcoco's, in which an X-ray, yeah, a simple X-ray, they took it wrong, and we had to do another in another place. And not to mention their treatment of the client, that is, that all those who attend hire them for their ability to have a horrendous character for the attention? I mean, if you don't like what you do, find another job and let people do it properly. It is not the first time, always, they are lousy in customer service.

Terrible attention. Terribly slow, it took so long that they even cited the person who was waiting for me. Slow to collect and to attend, terrible service, do yourself a favor and do not go to this poplar to do your studies.

Terrible customer service and mistreatment of patients. I went to take an X-ray with a relative, I requested three protections and they ended up taking about 15 attempts because they "went wrong" without caring about the amount of radiation for each shot and the damage to the patient. They should pay attention to who they hire as technicians and that they have the slightest idea of ​​how to do their job. Recommendation, do not make the mistake of going to do your tests at this laboratory.