Laboratorio Médico Polanco - 06760 Ciudad de México

I want to congratulate you for the excellent service that I and my relatives received, from all the people who work there, from the lady who attended us online, the one who attended us at the window, as well as the person in charge of performing the MRI. Both in this branch and in the one in San Jerónimo, treatment was always friendly and efficient. I also saw that they followed the COVID protocols correctly and I was very pleased to see that all the staff correctly wore the mask and even a face shield. If your service continues with that quality, I will continue doing all my studies there. Highly recommended.

I didn't have the best first impression, as the receptionist was yelling at a patient. BUT if you have health insurance, you will be great. It has an exclusive area for executives and they serve you super fast. The bad thing is that it seems that there are few people attending, I do not know if it is by contingency or why.

I came for various studies. But it is a horror they take a long time to attend even if you have an appointment. The worst thing is that they lost the sheet of one of my studies and made me lose another hour. They have no organization. They make me doubt your professionalism.

It is unfortunate how this branch declined, no matter how hard they try to provide a good service, they cannot cope, there are only two bionalists for sampling and they also do the electros, the waiting time was more than 40 minutes for sampling. There are flies and the facilities are deteriorated.

I was late for my appointment, so I knew that I would most likely leave a little later than expected, however the branch handles the information terrible for these cases: 1.- They told me by phone to try to arrive 20 minutes before the appointment (which as a good Mexican we believe is optional, since if it were mandatory the appointment would start 20 minutes before). 2.- I arrived 5 minutes after my appointment, but since you have to go up some stairs and wait for the person at the window to attend to you, I ended up "checking in" at 9:07 am, so according to the girl at the window, more than 5 minutes later it was a delay in my appointment, but BEWARE, he did not notify me of this until a thousand hours later (continue reading) 3.- They asked me to have my blood drawn and to take a urine sample, the boy who pecked my arm did it twice because he was wrong and the truth is that I felt treated like a cow that goes to the slaughterhouse, so if you you get nervous with needles this guy was no help at all. 4.- After delivering everything I prepared to wait, I saw that they called a good number of people and all those who arrived after me were no longer there, that was when I approached the lady and she told me that due to the delay now I had to wait to a person not showing up for their appointment for me to take it and I wondered what would have happened if the person at 10:45 did show up for their appointment? Would I have had to wait until 1 or 2 that they had available? Actually, if I had been notified at 9 that I had to wait almost two more hours fasting because of my 5-minute delay, I would very likely have seen options for breakfast or move the appointment to another day or something, but I repeat, they told me this until I asked, and if he didn't ask, I don't even know that I'm going to leave super late Conclusion: - Your date starts 20 minutes early, which is very silly - There is no space between consultation and another, which means that there is clearly no time to disinfect or change work tools - Clarity and information to patients is lacking

super awful. I went to a study that takes place in two days (24 hours). The ladies who attend the window do not provide any attention, they are arrogant. My appointment on the second day was at 11 am and I was transferred at 2 pm; And that's because I called the laboratories' customer service directly, saying that my study is 24 hours, not 27 hours. In the branch they made an excuse that my date was not there when it is also ridiculous that they say that because of the time the study lasts. Quality supervisors should go because while I was there I was not the only patient who had an inconvenience, because a lady in a wheelchair had an upset with the staff of this branch (medical center) and she told the lady that her work comes first and then the cell phone.

I attended some studies and everything was fine The staff took great care of me And following the protocols to prevent the spread of covid 19 They have their areas very clean and sanitized