Lapi laboratory Polanco - 11560 Ciudad de México

Worse service and they steal your money. After scheduling 3 COVID tests and charging me in advance, they flagged me to tell me that they couldn't take my tests on the scheduled date, but they don't want to give me my money back! They have given me a terrible service and now they ignore my call as soon as I give my name and they still do not refund my payment. With so many laboratories in Polanco, go to another one!

They are very slow in passing the patient. The entire registration and payment process took us more than 10 minutes and there were no people.

Terrible attention, they make you wait a long time even with an appointment, in addition to the fact that the prices are not worth it. Nefarious doctors (the ophthalmologist was not so bad but the result was validated by an unknown doctor) and reluctant attention. Best service in a small Chopo in the south of the city. **Avoid this place like the plague, some receptionists and doctors speak English but customer service is terrible and it's overpriced, not worth it.

Lousy customer service. They do not have a digitized system, the documents are misplaced and many patients who arrive later are transferred earlier. They do not give any preference if you have already paid for the studies before, you have to stand in line even if you do not have to pay. I spent 2 hours waiting for a blood sample to be drawn. SAVE IT!!!!!

Terrible service over the phone and at the branch, I spoke to reschedule a study and they did not do it in the system and when arriving at the branch the lady at the entrance limited herself to saying that she was not on the list and that she could not do anything, When I asked the cashiers they told me that I did not have an appointment that day or the next day and they could not do anything, and that if I had a comment that called where I had hired the studio, I called and I did not have the best service from the operator either, In short, insist until they give you the direct quality number so that they can follow up on your case The lady in the robe is the one who receives at the door The ladies in vests and one is missing are the ones who limit themselves to saying that they can't do anything because they don't pay attention to them, if you have a complaint, talk to the lapi number In the end, I escalated the matter until they gave me an appointment later, and when they arrived they were all so kind because they were sure to get their attention but now the attitude of the person who did the study is lousy

The service is excellent. They are separated for any emergency situation. They were clear with the explanations and delivered the results on time. Affordable prices.