Lash Lab Del Valle - Extensiones De Pestañas - 03100 Ciudad de México

Excellent service

The results lasted 1 day and did not give me a considerable solution, do not use this service

Super cool girls, I loved my eyelashes ? ♥ ️

Worst experience of life, they don't offer you water and you're lying there for 5 hours, they cancel the touch-ups "due to an emergency" that were already 3 times from that emergency and you have to wait for when the lady deigns to attend to you and for that already the touch-up time passed and you would pay as if the application were new and by the way they keep the money from your deposit and never return it to you ???

Very good attention, a small place but with everything you need for a good nail job.

The girls who serve you are very friendly and do their job well, but the management leaves much to be desired, they do not solve problems that they cause and they offer terrible customer service.

If I could half a star I would put it and I would not report them to PROFECO because honestly I am lazy, but I will not remain silent. his IG jobs and sent WhatsApp. The first thing I asked is if they had promotions and they send me several images with the promotional prices (attached) and well the price seemed very good to me and I asked for an appointment for March 8, for this I give the advance so that they keep my place and everything normal. Then I see on Instagram an activity that they do of a promotion roulette and they gave me a 2x1 and honestly what is meant by "2x1" is to pay 2 applications at the cost of 1, right? Well, it's not like that... it was to bring another person at the price of one For this I tell them that I will take a person so, finally the other person cancels a few days before and well the day of my appointment arrives and they cancel me because they run out of electricity in the premises, I honestly thought "well it's something that everyone It could happen to them even though it's not my problem", so they rescheduled me. Finally my appointment arrives and well, I must mention that the girl who attended me was alone in the place and treated me super well at all times and really her service was very good with me, really the problem was not with the girl, but that until we finish and it's time to pay and it turns out that they were going to charge me the regular price (1500 pesos more than what was contemplated, I was going to pay 780) that because the price they had given me was already a past promotion, totally speaking with the girl I told her to talk to her boss because it didn't seem right to me that at no time had I been told that they weren't going to respect the price they gave me with promotion at the beginning and that nowhere does it say that this promotion is per month and it does not have any terms and conditions and they never communicate it to you. Total the boss arrives and in the first instance I introduced myself to her in the most respectful way and she was VERY RUDE that really if she treats her clients that way I don't want to imagine her employees, she started to argue and tell me that I lost the promotion because I asked for the 2x1 one and as I told her, a client cannot guess how your promotions work if you don't explain and nobody tells us and well, instead of asking for an apology and trying to reward (which in fact I was willing to agree to if she gave me another promotion in return because I liked the girl's service), but she didn't have a TANTRUM that even the poor girl was frightened with tears of grief and if she won't win and hitting the door of the premises she gave me the promo that yes, charging an additional 5 % for card use. It's really a shame that you don't know that a business is done for your customers. NEVER go

They are good with advertising, the facilities are not bad either, what is deplorable is customer service. You have a tolerance of 15 minutes to get to your appointment if you go over those 15 minutes, they pass you to your appointment for retouching and they place them with the only condition that there is no guarantee and it is terrible because when I left the premises I easily lost something 3/5 lashes from each eye! And well, you don't have to keep quiet because you arrived after 15 minutes (WITHIN YOUR TOLERANCE), it seems that it is on purpose that they do their job poorly, the employees and the boss are quite special, not to mention, what they do not fully understand is that there is quite a lot of competition, I'm sure you can find something more accessible and of better quality!!