Marriott Cancun Resort - 77500 Cancún

This hotel is not new, but it’s well maintained and clean. The staff were very professional. Though it’s Cancun, not a single service personnel hinted at wanting or needing to be tipped. Contrary to other posts, Bonvoy members do not receive free breakfast. They do offer a fantastic breakfast spread but it does cost $25pp. Overall the hotel is very pricey. If your room is $250, the various fees add up to another $100 on top. Lunch entrees avg $15 a plate, and dinner plates avg around $35. If you stay on site all day, all-inclusive might be a good option.

Positive: The concierge was able to have flowers delivered to the room. The beach area was great, calm & peaceful. The staff was very friendly. There is COVID testing on site at JW Marriott. Negative: The check-in process was about a 10-15 minute process. The Japanese food option is expensive for very mediocre food. The Champs restaurant was affordable but very forgettable food. The rooms are very average with limited pizazz for the star level listed.

Beautiful Resort! Nice heated pool which my kids enjoyed! I love the ground floor rooms that have open patio; Its not ocean view but you can still hear the waves and have a walkway right outside your sliding door! It’s beautiful…just a few steps out and you have a full view of the ocean, day or night, and can even take a quiet walk right up to the beach. Very recommended over higher floor rooms. Cons: Restaurant is overpriced for the quality of the food. Typical, unauthentic foods at excessive prices. Also, watch your room charges like a hawk, or do not have room charges at all. I had multiple transactions in my folio that I did not recognize. I was charged for a mysterious bagel 3 separate times! Accidentally shaking the fridge will set off sensors to charge you for mini bar purchases too. Thankfully I have a copy of all receipt every time I did room charges and they are able to resolve the issue immediately, but Its not worth your stress and headache. Also, some employees are not as friendly. I stayed in resorts all over Yucatan Peninsula and this is the first time that employee seemed to ignore you; maybe they were just having a bad day! Also they will completely ignore you until you put on your mask. It’s a bit like an uncomfortable silence…I’m sure it’s protocol, but at least give an explanation or idle chit chat until I have my mask on. That was strange. But overall, the stay is average. Its good for a couple of nights for the price you pay, but there are other all-inclusive resort that have better quality and service, and with the price you pay for food it more that equals out. The charm of the resort, nice rooms, and beautiful views are great, but there are better options for the price.

The hotel was quiet and the services was top notch. Not sure if it's because it was late summer when all the kids and parents were back to school and work. Room was clean, the bed was very comfortable and the view was great. I can only say for the room I stayed in. Staffs were extremely friendly and helpful in every way. Excellent restaurants with great food. I usually don't like hotel restaurants, but the food at the hotel restaurants were excellent. The only exception was the Thai food restaurant. The food was very salty. I complained about the ready made brunch waffles being too hard and the chefs made fresh custom waffles for me everyday since. I sent back the fried eggs that weren't cook right, instead of getting upset, the chefs redeemed themselves by getting it right. This showed the staffs were dedicated to learn what their guests like. They came out to say hi everyday and with new crafts for me to try. I guess they were using me as food critic. This is my go to hotel in Cancun from now on.

Cannot recommend this resort highly enough. Every single person working here is amazing. Friendly, helpful and happy. The facilities are spotless and gorgeous. The beach is mind blowing and cleaned every morning so it looks pristine. The food at the pool was delicious which was surprising! Loved it

We only stayed one night on our way out of the Riviera Maya area. Honestly, Diego turned our short stay into a memory we won't forget. Diego guided us to the check in desk then proceeded to show us to our room, and the conversation was typical of most interactions while checking into a hotel. His sincerity and genuine kindness was what stood out to us. He saw us multiple times throughout that night and he would pick up the conversation where we left off before. He really made us feel good and wished us all the best in our life the last time we spoke with him. He deserves to be recognized, he is a special person. Thank you, Diego. We wish you the best!

The staff is very welcoming. Everyone will go out of their way to assist you. I especially want to mention a few stars: Javier, Cabana Coordinator, made certain that I had sunbathing chairs ready each morning and he checked in with often throughout the day. He even made dinner reservations for me. Jahir works with Javier and was also very helpful. Albert, Chef supervisor, and Chefs Gabriel, Christian and Alonso kept me fed with delicious, fresh cuisine. David was a supervisor that made incredible efforts to accommodate my stay. I cannot forget Leonardo, Jose and Diego who are Bellmen with a great service ethic! Please come to meet these people…you will not be disappointed!

If you visit Cancun and want an amazing resort this is your way to go! From the moment you arrived at the lobby of this resort, I felt it was something unique and amazing. The view, service, and again service is the best you will get for your money. The best thing about this hotel is they do have people who clean early morning seaweed from the beach, so you have a very clean beach for yourself. For me, that was the most important thing. Excellent location, many restaurants around this resort, and the service again just what any customer wishes when they go for vacation!