Medical Laboratories Satellite - Olab - 53100 Naucalpan de Juárez

I scheduled an MRI through the Call Center and everything was excellent. Jonathan's attention in the study was very good. Patient and empathetic, he explained the entire process and resolved my doubts.

I had my appointment at 4:40 pm for an echocardiogram, I arrived two minutes late because my work is not close and the very grumpy girls did not want to attend to me because according to what they could no longer do. I think there are people who go out of necessity and pay for a service that is not very good.

Terrible service. The appointments are useless, they receive you when they want and many times they charge you for studies that they don't even do on the spot. The delivery of studies takes much longer than what they promise you before charging you. The telephone or WhatsApp service is terrible. They never answer and when they do they hang up on you without giving you a solution.

Terrible service I make an appointment for renal resonance and when I arrive at the laboratory they tell me that it is until the following week, also the electrocardiogram did not work and they wanted to send me to another branch. I saw how some people claimed that they had changed their samples for that of another patient... I better run. Aguas takes a lot of risk in getting samples here.

Horrible experience by chat to quote and collect quickly, but they do not inform you. The first day I arrived at 7 for the blood tests, and they did them at 8 for the type of study, something that they did not inform me of. There are no health protocols. They have mixed up people who have covid and those of us who have others. illnesses, in a closed place and many people, in my second study, which was an MRI, they made an appointment for me at 2:30 and when I arrived they informed me that no, that the appointment was at 4, obviously it bothered me and they gave me a bad time, without telling me As it was the study, they put me to bed and put me in the MRI machine and they turned off the light, obviously I panicked and what happened that I paid to be anesthetized and there everything was very different, they explained to me how the process is, they anesthetized me, I woke up inside of the machine and I wasn't afraid because there was light, I didn't feel ugly anymore, but they still gave me an appointment at 7 they passed me until 8 and minutes, in the waiting room an older adult with 4 additional people there are no protocols, a sir went to pick up some studies and had covid he went through all the inst Allations, they did not inform me when my studies and brands are ready, they do not answer you, you send a message and they do not fight you, I really do not recommend it, I will not return. And if they need to bill on the page they have to put the rebill option so that you can release your bill, something that does not inform you either, my experience was very bad.