MEGACABLE CIS - 63173 Tepic
3.7/5
★
based on 8 reviews
Contact MEGACABLE CIS
| Address : | Av Aguamilpa 5, Industrial, 63173 Tepic, Nay., Mexico |
| Phone : | 📞 +99 |
| Categories : | |
| City : | Nay. |
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Armando Arteaga Villaseñor on Google
★ ★ ★ ★ ★ El servicio al cliente necesita comunicarse con empatía, parece que hablas con una computadora, es muy distinto el trato cuando están vendido a cuando están atendiendo un problema de alguien que ya es cliente
 Customer service needs to communicate with empathy, it seems that you are talking to a computer, the treatment is very different when they are sold to when they are dealing with a problem of someone who is already a customer
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Mauricio Plata on Google
★ ★ ★ ★ ★ No tienen él mejor servicio, ni atención al cliente, pero esta muy bien ubicado
They do not have the best service, or customer service, but it is very well located
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Carlos alexeins Sandoval rodriguez on Google
★ ★ ★ ★ ★ Atienden como quieren, si quieres hacer una cancelación tardan demaciado y es mejor llevar todos los cables que te dieron por que si no te los cobran más caros que la mensualidad, es mejor llamar antes de ir. Y te preguntan de todo por que quieres cancelar y que por que de eso y por que de eso
They attend as they want, if you want to make a cancellation they take too long and it is better to carry all the cables that they gave you because if they do not charge you more expensive than the monthly payment, it is better to call before going. And they ask you about everything why you want to cancel and why that and why that
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MARCO AURELIO REYES RAMIREZ on Google
★ ★ ★ ★ ★ Lamentablemente pensando en una urgencia de contar con un servicio de internet y que anexo proporcionaba televisión, se decidió contratar ya que al no existir fibra óptica se considero "la mejor opción", si haces la contratación en línea te indican que como máximo serán 5 días hábiles, los instaladores te llaman para estar en el domicilio esperándolos (cuatro días consecutivos y nunca llegaron, al marcarle nuevamente ya no contestó.
Llamas a atención al cliente y te mienten diciendo que tienen agendada la cita para ese "día" lo cual después de averiguar son mentiras para que no tengas tiempo de hacer tu reclamo al momento.
Al acudir al Centro de Atención te dicen que como la solicitud de instalación fue en línea no tienen forma de checar los estatus de esas solicitudes " Se dedican a procesos tecnológicos y no tienen comunicación entre sus sistemas" ? Patético.
Te comentan que si se hubiera realizado la contratación en sucursal los tiempos son de hasta 10 días hábiles, debido a la gran carga de solicitudes que tienen (me imagino que toda la ciudad está solicitando el servicio por su excelencia).
Otros proveedores te informan el día de tu instalación y en un rango de horas para que no tengas que estar esperando.
Es una lastima que manejes una imagen que no coincide en nada con tu servicio.
Por cierto, al estar en el Centro de Atención un usuario reclamaba que no le permitían cancelar la suscripción y que al estar cerca su corte le iban a cobrar otro mes de servicio, aún cuando no lo ocupes.
Mucho ojo cuando pretendas cancelar el servicio.
Unfortunately, thinking of an urgency to have an internet service and that an annex provided television, it was decided to contract since, since there was no fiber optic, it was considered "the best option", if you make the contract online they indicate that it will be a maximum of 5 days working days, the installers call you to be at home waiting for them (four consecutive days and they never came, when I dialed them again they didn't answer.
You call customer service and they lie to you saying that they have scheduled the appointment for that "day" which after finding out are lies so that you do not have time to make your claim at the moment.
When you go to the Service Center they tell you that since the installation request was online they have no way to check the status of those requests "They are dedicated to technological processes and have no communication between their systems" ? Pathetic.
They tell you that if the contracting had been done at the branch, the times would be up to 10 business days, due to the heavy load of requests they have (I imagine that the entire city is requesting the service for its excellence).
Other providers inform you on the day of your installation and in a range of hours so that you do not have to wait.
It is a pity that you handle an image that does not coincide at all with your service.
By the way, being in the Service Center, a user complained that they were not allowed to cancel the subscription and that being close to their court they were going to charge another month of service, even if you did not use it.
Be very careful when you intend to cancel the service.
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panzer ve on Google
★ ★ ★ ★ ★ Ok
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Tecnología al alcance de todos. on Google
★ ★ ★ ★ ★ Great place to work
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the crazy videos on Google
★ ★ ★ ★ ★ It's good place with parking, no have special entrance
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Slime “Slime Unicorn” Unicorn on Google
★ ★ ★ ★ ★ I would rate it 0 stars but not possible. Horrible customer service. Staff are very rude and not willing to help. When technician arrive they put any devices even if it doesn’t provide the services or extras you required and charged for. Technician was with supervisor neither cared. They called the office and just told them to install what they had available. When you want to cancel or make certain devices they always make excuses and can’t cancel at a certain date it has to be when they tell you. So annoyed I canceled services. I would definitely not recommend this office or even the service at all since we constantly loose signal and expensive. Found a much better deal, a lot cheaper and customer service.
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