Mérida Star Medical Hospital - 97133 Mérida

Me and my husband are tourists visiting Merida and went to this private hospital’s emergency department. The receptionist was very professional and friendly and when asked how long we would have to wait she said between 10 and 20 min. We waited for about 10 min in the waiting area, where there are plenty of comfortable seats and a cafeteria nearby, were checked by a nurse first and a couple of min later were called in to see a doctor, who was extremely professional and very friendly, introduced herself and listened carefully to us. She spoke perfect English. We had to buy our medicine from the 24/7 pharmacy which is located just outside the hospital (2min walk), went back in for an injection and the nurse was very professional, patient and kind (I have a needle fobia and he took his time to calm me down). I cannot recomend this hospital highly enough. As a side note, before coming to this hospital we went to another private hospital which was closer to our hotel, called Clinica de Merida but we were treated so rudely and dismissively by the staff, we walked out, from our point of view Clinica de Merida is to be avoided at all costs.

First the good: I have always been seen quickly and have been trested very compassionately. The ladies at the desk have always been helpful and polite. The hospital itself is always clean and seems organized”. Now with the bad: I have been in the emergency department 3 times, and all 3 times, i was told there was nothing wrong with me (my X-rays were normal) And I left with no good plan or anything -just scratching my head. I have gone for a second opinion for each of the 3 times, and each time, the opinion was different. And thus the treatment plan was also different. I never felt as though my assigned physician had given much thought to my situation. And the sad fact is that I even told him (on my second visit) that I had a second opinion and this was what was found-and I don’t think he heard me or even listened to me as he did not respond. This makes me want my money back.

Worst service and expierence ever!!!!!! They don’t see you as a patient they see you as a sale and dollar sign, especially if you’re not from Mexico. The staff was rude and unprofessional. After blood was taken out there was blood all over the floor that was left there for all staff members to be stepping on, they looked down and didn’t mind the bloody floor. All the doctor worried about was money with minimal concern about the patient well being. They try to keep you there as long as possible to be adding to your account. Apparently the hospital nearby has an equipped facility with friendlier staff for a REASONABLE and affordable price. It was truly insane how much they were trying to charge for the work they did after asking for explanations of the cost the receptionist reacted very sarcastically and rude. Honestly save your time and money and go to a different hospital.

To start with...very expensive, seems a shortage of staff and food is awful. Make sure there is a family member always by your side cause pressing that button for a nurse takes forever or never comes. The only best part is the doctor who did my surgery is excellent...I would give him the 5 stars.

Thank you Star Médica!!! They have a drive-thru COVID-19 area, and the service was perfect! The staff was very friendly, and treated us with kindness. The line took about 30 minutes, however it was a Sunday evening. We received our results within 3 hours via email! They saved us from missing our flight back to the states. We could not be more grateful! THANK YOU STAR MÉDICA!

I have used this hospital a couple of times.Week stays. Facilities are nice and confortable. All staff attention has been excelent everytime. Nutritionist welcome is great ;asks your meal needs and preferences.Fresh and great quality of ingredients.Since we can only speak for ourselves. My experiences have been all over the top.

I am so impressed with this Hospital!!! My husband and I went for a physical here . We had no appts set up ahead of time! We saw many different doctors and got our results read l. We did heart blood urine and Gyno ! The front desk area at hospital are so organized and prompt with results and payment! The cost was reasonable and we ended up healthy overall! Yes!! ❤️Star Médica!! Thank you so much all of you!!

WORST URGENCY SERVICES IN MEXICO. We had to wait 2 hours to be attended as urgent. Basically this hospital is worst than public ones. Don't waste your time and money