Mex Rent a Car - 76270 Santiago de Querétaro

Very good service from Mex Rent a card

Neta NEVER NEVER EVER rent a car from this company, everything is terrible and probably even scammed and without an invoice.

I was undecided in renting a car with Mex Rent a Car, because the rating is not very good, but there was no car in the agency that I normally rent, but Miguel Cervantes the attendant at the Querétaro airport branch explained everything very clearly, it was friendly, and the prices were clear, the only thing I could question is that the car could be a little cleaner, our hiring and delivery was fast, Thank you Miguel for your service.

very bad service I already had a rental car with a price and coming to pick me up they wanted to charge me an insurance with a higher cost than the rent and a deposit of 25 thousand and apart from that they no longer wanted to return my deposit

DO NOT RENT VERY BAD SERVICE. Terrible service 1 hour and 30 minutes at the reception for the car to be delivered to us, they charged us an extra charge that they invented and when they were going to give us the car it did not have a front plate. And the worst, they do not deliver an invoice, PROFECO pay attention to this duckling company, they have too many complaints, do something, on top of that they do not resolve the complaints or by mail and they never answer the phone, I have been calling for 4 days ... DO NOT RENT WITH THEM ...... WATCH OUT!!!!! Don´t rent here the service is awful in cancun, we waited one hour and a half in the counter to gave us the car and then they charge us extra money which they invented and when they were going to give us the car, this one didn´t have the front license plate. And even worse they don´t give the invoice. PROFECO pay attention with this company it has many complaints and demands, do something. And to finish with them don't attend to the complains neither with email or phone I have been calling them for 4 days and still I don't have a response. DON´T RENT WITH THEM .... WATCH OUT!!!!!!

Terrible service!! About 1.5 hours for them to deliver the car to us because the little guy at the reception was alone and he was also very slow and even rude at the Tijuana airport office. They didn't have the car I paid for and I had to pay for an upgrade. We had a mishap in a skull and total abuse!! They charge you what they want and you can't do anything. Very expensive for what they offer and terrible service.

AWFUL SERVICE, I contracted a service through Volaris and everything was fine until they refused to issue me an invoice for not contracting directly with them, they even told me the same thing by phone, they are rude and show no interest in your problem, after several calls and prove to them by contract that they were the ones who had to issue the invoice, they gave me an email to send the data, which they never answered, in the end it turned out that the email was not adequate and I could not invoice. Nobody took responsibility.