Modatelas León IV - 37000 León

A little slow, there is a lack of attention to the public and there are no people to attend and they do not warn that they do not give bags

They don't sell everything!! They don't update prices and the staff are better talking than serving you!!! ????

Little staff to attend, I was waiting for more than 30 minutes to be attended and the employees are dispatching at their discretion and not respecting the order of how the clients are arriving.

Variety of fabrics and it would deserve (the only thing missing is a little more staff, because there were few customers and even so it took me a while to buy 1 zipper and 1 Mt of fabric, about 1 hour)

There have been two times that I go to this branch. And of all the employees, the only one who takes good care of it is the haberdashery lady. Unfortunately I do not know her name, but she (and a boy who does not know how to attend) is the only one that I know who attends well. The first time, a lady in a blue denim blouse was in the collection area, and it took her time to attend to me (there was no one at the checkout except me) because she was very busy with her cell phone, laughing at videos, there was no contact at any time ( referring to the contact that must have with the employee and client) and this second time I went, he was not at the checkout but he was the same with his cell phone with the scruffy uniform and talking to his colleague at checkout. Which also sooo poor in their customer service, very badly faced. I'm not saying that if they didn't have a good day or are having a bad time, they are super happy, but the clients pay for it. Courtesy should always be there. They do not respond to the greeting or thank you. Terrible attention at that branch. With so many people who are looking for a job for those who have it, they don't want to. I do not know if the owners do not care about customer service while they "work" and if so, what a lousy image for the brand. That, or they are looking at their faces because they pay them even if they do not do their job well. If I go again (because unfortunately it is one of the few places where I find the article that I look for frequently, if not I did not return) I will take photos and / or video for evidence. Obviously censoring people's identity.

Some very good and attentive staff serving you, but if you happen to be touched by this robust dark-haired person seen in the image, their attitude and customer service give a lot to be desired, you can also see that he does not use a mouth cover and walks all over the branch coughing Terrible service and attitude from her.