NS Tours Mexico - 77712 Playa del Carmen

Une seule chose à dire: Merci. Oui, merci à Oscar pour cette superbe journée partagée avec nos enfants de 5 et 11 ans. Un guide patient, très gentil et à l'écoute. Nous sommes allés à Tulum, Akumal et dans un Cénote. A chaque fois une équipe qui nous a parfaitement entourés. De très intéressantes explications à Tulum, beaucoup d'aide pour trouver les tortues à Akumal et ils ont aidé notre petit de 5 ans pour qu'il puisse les voir. La météo étant incertaine, ils ont choisi un cénote qui s'est révélé être superbe. A chaque fois on pouvait prendre le temps. Jamais pressés. Vraiment parfait du début à la fin. Une équipe à choisir sans la moindre hésitation.

La verdad adquirimos el tour en la playa de nuestro hotel (Ocean Riviera Paradaise playa del Carmen). Nos dió miedo al inicio pero después nadaaaaa!! Super confiables, atentos, vivimos una de las experiencias más hermosas que fue nado con tortugas y cenotes. Te los venden en paquete. Te piden un adelanto, nosotros no lo dimos pero sí nos comprometimos en llegar. Nos encantó, de verdad super profesionales, amables, super protectores, y siempre con cubrebocas. Mil gracias!!

We want to thanks Cesar and Noël for the perfect tour. And ofcourse the people involved. Very nice places they showed use. The additute was very nice. Good admosfere. And the beer and Bananas on the end ???. Greetings from the Netherlands. Désirée and Erik

Had a great three part tour that included a tour of the Tulum ruins, snorkeling with sea turtles and walking/swimming through a cenote. They were all great, but the cenote was extra special and shouldn’t be missed. Thank you Carlos for a fun, amusing and musical tour, and “Charlie Brown” aka the other Carlos for reliable driving.

We did a tour with NS Tours and it was definitely one of the main highlights of our trip to Mexico. We did the Cenote & Akumal trip and it was perfect. We went on December 31st, which may be the busiest time of the year, but this tour was not crowded at all. Highly recommend booking with NS Tours. Our tour guide (Oscar) was caring, knowledgeable and passionate about the environment. Can't say enough good things about this experience.

We booked this tour to go to snorkel in Akumal with the sea turtles and to snorkel in a cave in Cenote and we would eat snacks along the way. It was supposed to go from 7am to 1:30pm. We got in the NS Tours van at 7:20am and after driving to a bunch of different resorts to pick up other people, we arrived at Akumal at 10:30am. I understand this wasn’t a private tour so we were expecting them to pick up other people, but the weird part was we stopped two separate times to pay the remaining balance of the tour. The first time, we stopped and the “person with the card reader wasn’t there” so we all got back in the car and an hour later pulled into a parking lot where someone was there with a card reader and we could pay. Then we finally continued on. Upon arriving at Akumal, our tour guide told us the beach was out of breathing masks for snorkeling so we were only given goggles. He told us we would get them in the ocean. Well of course we never got the breathing masks. So we just had to hold our breath and look under water with our goggles on. Really made the whole “seeing the turtles” difficult. Then we got back in the van and went to Cenote and again just goggles, no breathing masks. The cave was beautiful but the whole point of this trip was to snorkel. Finally, at 2pm we arrived to a restaurant (this is seven hours with no food) and finally sat down to order and as we were waiting for our food, some guy we’d never met before came charging into the restaurant, called our names, and told us we weren’t allowed to eat because we didn’t book that part of the tour. It was humiliating. We tried arguing with him but we were in front of seven other people and he was just screaming at us saying we didn’t book the part of the tour where we got to eat and our van was ready to take us home. We literally were just following the tour guide and he led us into the restaurant and told us to order. It was embarrassing and honestly unbelievable. We finally got back to our resort at 3pm. We will be telling our resort (Grand Princess Riviera) about our experience and try to convince them not to let NS Tours sell their packages here anymore. It was a terrible experience and left us feeling humiliated and scammed.

My husband and I had such a great time snorkeling at Playa Akumal, seeing stingrays and fish and sea turtles! We also greatly enjoyed swimming in and exploring Cenote Taak Bi Ha, an underground cave with clear water and beautiful stalagmites & stalactites. We loved our tour guide and are thankful for Daniel who found us on the beach and convinced us to try the tour!

My trip with NS tours will be forever remembered! From visiting the cenotes to swimming with the turtles...I couldnt have asked for a more enjoyable day.Our tour guide was knowledgeable and fun! He gave great info and directions before the differnt stops to ensuring our safety. Not only were the tours well worth the cost as bonus we were served the freshest fruit in between tours that was so delicious.the transport to and from my hotel was comfy and conditioned which I appreciated.