Oasis Cancun Lite - 77500 Cancún

Weekend getaway to cancun Mexico was awesome. Fantastic hotel stay, thanks to my love, my best friend my hubby... Love you bbz

I compare this resort to a 3.5 star resort in Cuba. This is our 5th straight week in mexico and this is bar far, the worst place we have stayed at. Horrible buffet. They don't even make you pasta. Cold food. Not many options. We stayed in a 4.5 star a couple of weeks ago that had 4 times the amount if food. Most bars don't do slushy drinks like Pina coladas. This is a 4 star in Mexico? You only get 1 device for wifi. The others have to pay. Far too many mask rules outside and near a pool. Bad staff too.. very slow. No lobby bar, unless you are privileged. I own a travel agency and will NOT be sending anyone to Grand Oasis Cancun!

It took us more than 2 hrs to check in, imaging yourself in line without A/C in Cancun. This is an all inclusive resort but unfornately the hotel was so packed that the waiting time for breakfast, lunch and dinner was extremely high, also, to do a reservation for other restaurants like the steakhouse or Italian are in person and kinda cut your day because they start taking reservations at 3 pm but you have to be there at least 30 min to an hr before in line, otherwise, you may not be able get a chance to reserve. Regarding the room, I feel that the space was kinda limited and besides the closet, there was no additional area for clothing, so we had to leave clothes on the luggage. Also, during my reservation online, I don't recall any disclaimer or statement about the internet service and when I did my check in I was informed that the room includes wifi for one device only, so if you need to connect additional devices, you have to pay extra, I ended up paying $80 for 3 devices since I was still working remotely and I could not use my hotspot. It would it be nice to know that ahead of time, so I could be prepared for the situation. I hope this review helps to improve the service at the hotel.

awesome resort, huge variety of food, amazing landscaped pool areas, spacious rooms, most beautiful ozean and white sand, many bars and activities...... We, family of 4, would go any time again!!

Terrible! Food was awful….lines everywhere! Had to wait in line 45 minutes to make reservations everyday. No way to book more than one night at a time. No online availability. Gym equipment was broken. Only one treadmill working. Had to wait in line 20-30 minutes for breakfast buffet. Omelette line 10 deep…cold waffles, day old sausage.BAD!!!!Floors in buffet area were filthy! Couldn’t get coffee refills. I saw people handling food with bare hands and putting it back! No hand sanitizer at buffets… everyone touching same utensils… no COIVD protocol. Not enough chairs at beach. Never did secure one after 5 days. Ceilings are leaking everywhere! Trip fall hazard with slippery floors. Building construction… very noisy. 
Couldn’t get water restocked in mini fridge. Called six times.never again.very little entertainment.

Remember to use HotelBolly.ᴄᴏᴍ when booking any stay. They compare thousands of booking websites and normally will have rates much cheaper than others! Thank me later on! This place is one of the most well known in the area. I have been coming here for years. If you choose this place you won't be let down. Weekend getaway to cancun Mexico was awesome. Fantastic hotel stay, thanks to my love, my best friend my hubby... Love you bbz

Hotel itself is a bit old but overall nice. Big pool, lots of resturants and rooms are ok. I was there during spring break and didn't like it at all, but it's not the hotel's fault I guess... everyone were 19 years old partying all day and puking at the pool ? When i got the VIP (pyramid access) it got a little better as the food was a lot nicer

I ended up here because of a 15 hour flight delay. I walked into the room and the A/C doesn't work well and the room is very dated. But was still okay until I went into the bathroom. For a 2 bed room, there was 1 bath towel, 1 floor mat, and 0 hand towels. Ridiculous. Then the shower head looks 30 years old and gushes water from the top. No way to use the bathtub since there isn't a stop. Toilet wouldn't stop running and I had to fix it myself. The fixtures look like they haven't been cleaned in 10 years. Just not well kept up. The trash can in the bathroom was something purchased at an office supply store. Then the bed doesn't have a comforter, only a very thin top sheet. Usually this is so you don't use the air conditioner so much. There is a massive stain on the wall from water damage (leak). Then when you walk the hallways, there are buckets everywhere from leaky ceilings in the common areas. Basically if you're budget focused, stay here and prepare to complain a lot. But I'd never pay to stay here.