Oasis Palm Hotel - 77500 Cancún

The Grand Oasis Hotel is a perfect place for everybody. Especially with a family but it could be very nice with friends and couple aswell. This hotel is very luxurious, the staff is incredibly professional. The hotel is very clean despite the number of people there. The restaurants are so good and well prepared. The food is like a fine dining restaurant. I'll recommand every restaurant but especially the Cocoa for breakfast.

I have not arrived at this hotel yet, but I do have a trip booked. I will update if my experience changes. Communication is very poor with this hotel. So far, I have gathered that reservations for restaurants can only be made at 4PM for the same day of service. This means you will have to cater a portion of your day just for this or eat at the same place everyday. In addition, I was told prior that once booked, I can have a note requested for balcony. The person is now telling me that I would have to wait for availability upon arrival. I hope this trip isn't a total wack. I would gladly appreciate some feedback from someone at this hotel asap. I will look into cancelling but I would like if things worked out at this hotel as the play areas look really nice for my child.

Great service, great view. Good entertainment. Nice beach area. The adult section is Nice. Private bar and pool area. I do recommend the spa services. They did a great job.Good selection of food. Steak house was great.Any down side I would say was the food. None of my food was ever hot. It was warm but not hot. If that's a down side. Just my liking I'll say. The food tasted good. I will say and seasoned great. But other than that I would recommend the Palm Oasis time and time again. Shout to front desk Mariano great customer service!!

I booked this hotel last month for my partner's birthday, however I was apprehensive after reading these reviews. I shouldn't have worried, we stayed there last weekend and had such an amazing time. The room was beautiful and clean. Staff was so friendly and accommodating, we had a fantastic time. We'll definitely go back.

I would never recommend this resort, here is why. The check in was miserably long. They were not informative regarding the information about the resort, amenities or things you should know. The public bathrooms were disgusting. No toilet paper or soap, toilets wouldn't flush or were over flowing. The all inclusive drinks were disgusting, the mixers were awful and there is only one option of beer. There were a couple times we had to wait over 1 hour to get beach towels in the morning and if you came too late they were out. The restaurants are all buffets. If you wanted a served meal you had to make reservations AT 4 however the lines started at 3. Anything you did you had to wait in lines. They would run out of food that you could order on the beach. The ice cream for the kids were served in pill cups, like in the hospital. Even though all gratuities are included, as advertised, the service was only worth it if you tipped extra. The cleanliness is so so. The faucet in our children's room did not work. The A/C did not work. Our mini bar would only get restocked if we requested it. Overall, the staff didn't show good customer service. I wish I could write something good however our best days were spent off the property. Two thumbs down!

This resort was a nightmare! DO NOT GO! To begin, we waited at least 1.5 hours to check in. No offer for drinks or water. Only one person could check in at a time and they made everyone else wait outside. No bar options because they require wristbands for drinks that you get at check in. My room was subpar. The pillow I pulled out of the closet was partially eaten by a rodent. When I tried to call the front desk on more than one occasion for a new pillow, towels, and water, which were also missing throughout the stay, no one would answer. Food was terrible. Half of our group got food poisoning. The only option was a buffet because they require reservations at all other restaurants. In order to get a reservation for a restaurant on my birthday, I waited in a line for over an hour just to be told they are not taking any more reservations. The beach was beautiful but all beach chairs were taken and held by 5 am. Despite no one sitting on chairs all day, the hotel never removed towels. The only way we got a chair was to pay $20+ per day for a cabana in the adults only section. Cocktails were watered down and no option for premium liquor. They constantly ran out of beer, cups and liquor at the bars. There are no activities planned day or night and no activities director. We spent a week there and the only option was a pool or the beach. We were there over New Years Eve and had to pay $60 per person for entertainment, food and music. Otherwise you were made to eat at the buffet. I know this review is long but I hope I made my point that we will NEVER go back to this resort. It was awful!

Overall great place to stay. They have plenty of activities and live music to keep you entertained and it's great for families. Staff is super friendly and they were able to accommodate a vegan. I am giving 4 stars instead of 5 because the whole dinner reservation thing is kinda crazy. If you don't want to eat at a buffet you need to go stand in line at the spot you want to eat at 3pm and stand in line for almost an hour. It's like the hunger games trying to get a dinner reservation. It's very strange they don't allow you to book online in advance or give each party a time limit at the table to allow for more guests to enjoy an a la carte dinner. For the three nights we were there we were only able to get one reservation. Also they upgraded our room to a suite with an outdoor jacuzzi for free which was nice, except the jacuzzi didn't work, so we let them know. Some maintenance guys came and simply emptied it but no one acknowledged it was still not in use. Other than those two items it was a great stay and we really enjoyed ourselves.

If I could give it 0 stars I would. When I say DO NOT STAY HERE I mean it. This has been the worst resort experience I have ever had. First off, we asked about upgrading to the adults only package with a better room. We were told it would be $130 total a person. Handed the guy our cards and then he came back and said actually it’s $250. We still agreed. Came back with our cards again and he said actually it’s gonna be $450. After sitting there for an hour we got up and checked out our room. It was atrocious. Dust everywhere, paint chipping, 2 double beds pushed together, no patio, etc. We demanded a room change and received one, although they did nothing else to accommodate. We made reservations for dinner through the concierge because of the trouble we had at the beginning. We show up for dinner and they didn’t have our names on the list. We then had to go back to concierge and sit there for another hour until they could confirm our reservation, and then same exact thing happened the next day. If you are going as a couple, just a warning there are kids everywhere and the pools are definitely not clean. There’s seaweed in the water and on the beach, and overall dirtiness through the hotel. We were told we would receive complimentary Covid tests, and then we got charged $35 for them. We have probably spent around 4 hours at concierge while they tell us to “wait and be patient” every-time something goes wrong. It has been such a waste of our trip. The food is also not that great, of course depending on where you go. I repeat, DO NOT STAY HERE. I already have, and will be continuing my contact with Cheap Caribbean over our stay because it was absolutely atrocious. I travel a lot and have never had a worse experience. This seems like more of a motel than a resort honestly.