Occidental Costa Cancún - 77500 Cancún

Wish i could leave 0 stars. first, after traveling all day they try and push you into signing up for a timeshare tour at the "sister" resort. Staff is very unfriendly. guy didn't even want to tell us which way our room was because we didn't want to sign up for the timeshare scam. The food court is worse than cruise ship food. very bland and its the same thing all week. If you want to eat at one of the restaurants at the hotel you have to stand in line at 8am for 30 minutes and hope they have a reservation when you get to the front of the line. they normally don't. they wont take walk ins even when the restaurant is empty. nice way to spend every morning of your vacation! and the "beach" is really an edge of a canal. the pictures on the website are not accurate. the resort is nothing like the pictures. The "ocean front balcony" room we paid extra for was overlooking the pool, not the beach. Also, the bars don't serve alcohol until noon. they said its a local law. but you can walk accross the street and get a beer at local restaurants. Would not recommend to anyone. will not be going back. very disappointing.

The check in process was lengthy and the mixed drinks very light on alcohol, those are the only two negatives. The resort is very clean, our room was cleaned daily and that was nice. The staff working here is why I give five stars. They all work very hard and are pleasant and provide excellent customer service. I would return for that reason alone. We ate at the albatross buffet for most of our meals and found it to be more than satisfactory. A lot of choices, fresh fruits and vegetables. Many authentic Mexican foods. We did dine at the three restaurants on site, and by far our favorite was Mexican Linde. The seafood and Italian restaurants were just OK. The activities staff had planned activities starting at 10am. They were excellent and a lot of fun!

Excellent resort , staff was quick to attend to our needs and very friendly. Nice small beach , large pool with aquatic volleyball. 2 bars one on the beach and one in the lobby by the pool. Nice open air feeling and the rooms were clean. Cons: Food was lacking in much spice and seemed to all taste the same. The 3 restaurants available are not easy to book and require in person bookings starting at 9:00 am every day. If you're not there early you are not likely to get a table. Alcohol is only available till 11:00 pm. If you don't like boat traffic there is a ton for it

This resort is GREAT! My daughter enjoyed herself. The staff is super friendly. The place is always clean. They have a Kids club that does activities from 9-5. Ranges from in their kids center to water activities. My daughter LOVED Raquel. She is a sweetheart and so great with kids. My family will definitely be coming back!

This isn't the best place for a honey moon but it was still fun. Food was okay. Service is excellent when you treat them well (hint: tip). Most annoying thing is having to wake up to make a reservation for a restaurant. If you don't make it then you're stuck with American food and okay buffet. When ordering food it doesn't matter how you order it, it will always come the same way. The beach was clean and well kept but a bit small to accommodate guests. Pool was excellent. Room service was great. NEVER get a room on the bottom floor. We had to change rooms to ensure it was quiet for us. This is more of a place to party and not for luxury. Wouldn't return for that reason alone.

The resort is pretty small compared to others in Cancun which is something we liked. Me and my boyfriend stay from May 16 to May 20 and we had a great time. They gave us a better room because ours wasn’t ready which was already a great start. There are 4 restaurants, and 3 are reservations only which is kinda of annoying because you need to down to the lobby before 8 to get in line to get a spot, and there aren’t many spots. Other restaurant is buffet. The food is pretty good, there were some things we didn’t like but others that were very good, especially at the Italian and Mexican restaurant. There’s also a snack bar open 24h. The pool is nice and there’s almost always some activities going on. The beach is very small but clean and nice. The only downside is that there are boat passing by and stopping right next to the hotel which can be annoying if you’re tying to relax. The peace of water you can access and swim is also very small. The personnel is always available to get your drinks (because they need tips). They’re also always cleaning and we didn’t see anything dirty left behind. Our room was very nice, AC works great, always clean and they’re always refilling the mini bar (part of the all-inclusive). We didn’t have any issues with people trying to sell you things or having you sign up for things like others said. Overall, for the price, this is a great place to stay for a couple days, however I don’t think I would spend more than 5/6 days there

This place is amazing! The place is clean everywhere you look, I always saw someone keeping things neat and tidy. All the staff is friendly, when we first arrived we was quickly greeted and our bags was taken to be sanitized. The buffet was amazing and the food was great. There was always someone coming to the pool area making sure we was good on drinks. The rooms was nice and super clean, someone came every morning for cleaning service and to restock the fridge. It felt like heaven there. I would definitely come back and or recommend to other people. My only complaint is that you have to come down to the lobby at 9am everyday to make reservations for the seafood, Mexican or Italian restaurants and if you didn’t get downstairs in time, you’ll be stuck with the buffet. I wish there was a way to book reservations online rather than trying to wake up early after being up late at night enjoying any activities.

My husband and I have stayed here a few different occasions. We enjoy ourselves each time. Exceptional customer service, good food options. It's more of a party vibe so if you're looking to relax & have quiet time you may not like it. They have fun events and games at the pool . They have concerts and shows right on the resort. We love to party so the vibe is always righteous. Rooms are decent & they are constantly sanitizing. And the price is pretty great too. Planning another trip for December of 2022. Love it!