Pa Xa Mama Hotel Boutique - 77500 Cancún

The location is great, downtown. Had a problem with the toilet having the seat broken but they changed me to another room while that was getting fixed, which was done pretty quickly bring ready the next day. It is a little bit on the noisy side, some loud music across the street blasting until around 2 am. Other than that the location is great, walking distance from ADO bust station. There's a lot of small restaurants around the area with really cheap prices and amazing food. Just look at where mexicans are eating, you'll get the same quality of food than in other tourist focused restaurants for half the price or less. There's a plaza a couple streets away which has some stuff going on there during the weekends, acrobats, clowns, etc.. street performers. And a big stage which features some shows, singing dancing etc. All in all good place for the price.

Personnel was nice even if little to no English. We didn’t have running water the day we arrived (no shower, no hand washing...). It was fixed around midnight. There is no elevator for your luggage.

My family and I stayed at this hotel for a week and the staff and service were pretty good. Just know that if you are expecting a fancy hotel this place is not for you as their is no pool etc. This place serves its purpose, a simple place for you to lay your head at night and shower. They do offer wifi but unfortunately does not reach the rooms as you must stay in the common lounging areas of the hotel to use it. If you want to get a sense of the local life staying here is great as you will be away from the hotel zone and living among the cancun locals.

I booked this hotel online because the rooms in pictures looked fine. My husband and I were going to stay there for 3 nights just to sleep. When we got there, the room was dark and kind of scary. I was very disappointed and didn’t want to sleep there. My husband found a hotel 2 blocks away from Pa Xa Mama so we checked out right away. Then they've got the nerve to say that it was not their responsibility that we didn't check well. We saw the picture they posted online and their room didn't look anything like it. Very rude. We always check the pictures that hotels post and their room was the only one that didn't look anything like their picture.

Bad experience. The only good thing was the friendly staff working there. I found some dirty in my sheets, the room was smelling like humidity and couldn't breath.there was full noise and imagine that we had to wear earmuffs in order to sleep.

Really disappointing experience with this hotel with a super bad communication towards their clients. We arrived today to the airport and we kindly called the hotel to let them know that the queue at the control was really long and we would arrive slightly late. This is something that we already did when we booked 3 weeks ago. ⚠️ What a surprise when the hotel told us that their hotel was full. Unbelievable to hear this. No emails, no phone calls, no notification about anything. You can imagine that everything was full and that left us in a frustrating and stressful situation after a 15 hour journey. Bad communication, bad management, no option offered to us. We had to call twice to have an update while at the same time we heard people laughing on the other side of the line. Disrespectful and unacceptable ?

Pretty good place to stay at. Got a bundle-deal via JetBlue with a hotel room here thrown in for about $16 difference with air-fare (a JetBlue Vacations bundle versus JetBlue flights only). When we arrived, the AC was not working - one of the works turned into Spider-Man and crawled into the wall space to add “gas” to our AC unit and it came back to life! The workers at the desk, although very off-putting at first, seem to warm up after a couple of days. They say wifi only works in the common areas but we were lucky enough to get strong signal from our room, conveniently located next to the common area. Shower, sheets, bed, pillows, soaps/shampoos, and towels were all great. Room service came by daily and offered to replenish everything, they even mopped the floor without us asking. Would recommend, would stay here again - though next time I may get a bigger room.

The worst experience in a hotel I could ever have. While booking a hotel, you will look for location, comfort, cleanliness, wifi, hot water. This property had none except the location. How can a hotel not have wifi in rooms, hot water in bathrooms? Also because of the weather, the room and bathroom floors were forever moist. No sunlight can enter your room, also no proper ventilation. Disappointed Please don’t choose this hotel as you will not receive the basic facilities of a hotel.