Playa Mambo - Cabanas in Tulum - 77711 Tulum

Had such an awesome day here. They had 3 DJs playing (Saturdaze) through the day. Pumping out some great house and techno. The service was impeccable, so attentive. Thank you that was our best day on holiday!

Don't let influencers from Instagram etc. trick you to spend your money on this .. let's name it "location". We booked and payed for 3 days this February, which is about 650USD. What do you get? A nice beach front indeed, but that's all and all the other hotels around offer the exact same beach. The hotel itself is simply awful. It may look nice on the pictures, but let me tell you the reality behind all that and some interesting facts you can't deny. The hotel itself says its an "ECO" hotel - What is meant by ECO at the Playa Mambo? Well, it means: Only cold water (salt water!), flushing the toilet does not properly work and your excrements will re-appear in the toilet water after 30mins so you ask yourself if you have dementia and forgot to flush the last time. This leads to an extreme smell of urine in the room that was so strong it caused nausea for me and my girlfriend. The AC does only work from 9pm-9am, however this must be one of the cheapest models because it was cold, yes, but not able to de-humidify the air which results, in combination with the destinct urine smell, to an experience you would get on every public train station toilet (if you choose to try to sleep there). Oh, not to forget about totally stained sheets and towels and the nice littel creatures such as cockroaches and others that appear once the night arrived. Also, the water in the whole bathroom stays on the ground, no window covers in the whole bathroom so if you like peepshows you're welcome. We were not able to stay another night in this awful .. "hotel". We expected a nice stay, not a 5 star experience, but this just was too much. We were offered another room (well, that does not change anything because the other rooms were exactly the same, we had a look with other guests before ..). and the problems (urine smell, cockroaches, dirty towels/sheets were the same for all). ALSO, they only accept Cash. And you are not able to write drinks at the bar or anything on your room and pay after checkout. Only cash, everywhere and for everything, immediately. Very uncomfortable when all the ATM do not dispens Mexican Pesos and 3 out of 4 ATMs nearby are not working. So, we had to cancel our visit and have a look for another hotel because the first night almost ruined all the relaxation and good feelings we collected the 2 weeks before. No refund of course, but I understand as we blocked the room for 3 days, however, I would've exepected some compensation for this horrific experience. The management KNOWS about these problems. Answer is always: Its an ECO hotel. And by ECO, it seems they mean public trainstation toilet. Oh, and don't forget about the doors to the cabanas. You can simply open locked front doors by simply shaking them. The whole area is not secured by the way. Yes, you have a small safe that is attached to a cabinet ground the size of a mousepad so .. yeah, that's really safe. So, we throw away 650USD and left because this hotel is AWFUL at nights. Totally overpriced. The beachfront with these swinging beds look nice but are not comfortable and reserved by hotel guests which are not using it the whole day starting 7AM to our one-day experience. Looks nice on pictures, but that's all. Dodge to another hotel (there are a lot) which offer much better service and cost half the price. Don't let instagram influencers and pictures trick you. You have been warned. This place does only looks nice at daytime and from outside the houses.

We stayed at Playa Mambo eco Cabanas for over a week and it was perfect. Quiet location on a street with lots do and has everything you need. The beach was like Heaven, staff are friendly and helpful, our room had AC & a fan and was gorgeous and very comfortable. No mozzies could get into our room as long as the fly screen doors were closed. Its very clean and we couldn't recommend Playa Mambo enough! If we go back to Tulum we will stay no where else.

I loved my time at Playa Mambo. I helped to organize a group trip to Tulum and we all wanted to stay at a place that wasn't 'hotel like' as we were looking for a relaxed time spent catching up with friends while relaxing on the beach. Playa Mambo delivered exactly what we were needed. The cabanas are nice, nothing too fancy though comfortable. We enjoyed our breakfasts on the beach and Playa Mambo even went and got some hot chocolate for the duration of my stay when they found out that I didn't like coffee! The staff here is amazing and the owners are fantastic. They gave us great recommendations on places to eat and visit. One of my favorite things about Playa Mambo is that a few nights a week, they have a huge feast for the guests of PM ONLY. The food was fantastic and it was a joy to feel like we were all hanging out in our home away from home in Tulum enjoying the time together.

The staff provided exceptional service, were friendly and very helpful. From the moment we arrived we were greeted with a warm welcome. They helped us with our bags, offered helpful advice and made me feel like I was home. The location looks just like a postcard. White sand beach, swaying palm trees, beach bar, and comfortable beach beds and chairs. We were offered complimentary drinks (highly recommend the cuba libre and margarita). The continental breakfast was delicious and also complimentary. We stayed in cabana verde, which is right on the beach with an amazing full view of the ocean, from the bed. We could hear the waves from our cabana and had a cool sea breeze in the cabana day and night. The cabana comfortably accommodated 3 adults and 2 kids. The restaurant, also on the beautiful white sand, has a relaxing vibe. The menu offers of range of dishes including vegan options for those who don't want to try the prime cuts of beef. Will definitely be back as this place is exactly the vibe I wanted to experience when visiting Tulum.

Great service! One of the best days of my life at Tulum was at this beach club. Andrés and his crew were the most amazing hostess, definitely I will get back as soon as I can!

Beautiful beautiful beautiful!!! The staff is fantastic and so are the food and cocktails. Love the ambiance. Massages are great and prices are reasonable. They offer bikes for guest. Situation is the best!! Love the shops Around the hotel too!

We stayed 9 days with an enjoyable experience. Firstly the staff was spot on whenever we needed help or assistance. The food was amazing and the service certainly the best. It is a quiet property and everyone was very relaxed, just the way we like it. Centrally located there's lots of things to do. We plan to stay there again !!! Thank you Frankie, Antonio and my good friend Nicolas.