Recaudadora Tributarias 133 - 45080 Zapopan

Terrible attention, they look for any excuse not to work, I have addressed 3 different areas and it is the same case where you go

TERRIBLE SERVICE. They just made me waste my time, they asked me for a document that is not specified as a requirement on the website or on the appointment sheet. I could not complete the process and I have to go again.

Terrible service from counter staff They don't solve anything for you if you ask, it's because you don't know and don't want to water it down but they answer you very rudely and mumbled and if you tell them to repeat you they send you to hell really bad service.

Why do they offer a phone if no one ever answers it and one has to go to find out everything? It's incredible that in 2022 we have this quality of service from the state.

Super slow all morning, but after two in the afternoon things speed up and the threads that are made quickly disappear.

Yesterday the day of my appointment finally arrived to make a change of owner, because I arrived 15 minutes before my appointment, my appointment was at 10:15, I announced and the guys who attend sent me to line up, there was many, many people, to which I ask to speak with the person in charge of the office, who very kindly attended me when she was free, I let her know that I had an appointment and that I could not find the reason why she sent me to train, besides that I'm wrong on one foot and it really cost me a lot of work to be in line, to which he replied that the system scheduled 10 more people for each appointment, and that he did not have staff to review documents, so if I told him that that was not a good attention, that they should respect the people who had appointments, because there were people without an appointment trained, to which he told me that it was what there was, in a nutshell that if I was interested, but well bye! This is a complaint for the public servants who are dedicated to "organizing", so that they actually do something to speed up the process, it takes two hours in line, apart from what I form to pay, it is really not fair to the people this attention. I also had to see people who waited for two hours so that at the window they would tell them that you are missing a requirement, I'm sorry, go away, my question is they can't go out to check people's documents so that they don't waste their time standing in so many lines? ?

More than 4 hours worth of mothers here in line, do not come the first week of the year they are very slow

My experience in this collector was the best despite the fact that I was tense because of the bad comments I read, the reason for my going to the collector was to cancel some plates and the truth was that my surprise was great when I saw that the line did not It was so long... but even so I approached a secretary who was attending and she asked me what was my procedure to carry out... after saying what I wanted to do, she gave me a simple form that I needed to fill out and to introduce myself again with her. I did so and in a few minutes... I was already leaving with the document I was holding in my hand. They treated me with kindness and respect. Congratulations to the workers of this institution.