Renault Valle Oriente - 66260 San Pedro Garza García

I had an accident with a Kangoo 2017, through insurance, I was scheduled with the Valle Oriente agency with renault. The damage was only in one door, and it has been 79 days that have not yet delivered the vehicle. I delivered it working perfectly, and now that they want to deliver me, the vehicle does not start. And if I want to take it, it is with a crane or buying a new battery. (* WHEN MINE WAS ONLY A DAMAGED DOOR). They claim that it is due to natural wear, although in those days, they NEVER lit it. Neither the insurer nor the agency wants to take over. TERRIBLE SERVICE. I really love their Kangoo, but attention and service is more than bad. I will change my opinion if the case is resolved.

The worst line of cars, never have the pieces, you have to order and wait weeks and months to come, it is much easier to make repairs out, do not want to imagine the problems that will result in SUV 3cilindros they just pull and wheels 3buenos, I'm sorry, but I'm not at all happy with renault

Terrible service the sales consultant Luis Salinas lied to me in many things regarding my car, he told me that he had an initial bonus of 35 thousand, when I told him that I would give 100 thousand down payment he told me that of the 35 thousand 16 they would go to the down payment and with the rest of the money, equip the car well, which by the way, according to him, is the most equipped, passing the time for when he gives me the car, it turned out that he did not add anything to me and when I speak to him to know what happened, he starts yelling and claiming Annoying, I was planning to leave it like that, however I was worried about the fact that he had mentioned that they were 35 thousand bonus and when I saw the contract I realized that he really only put 16 down and the rest I did not know that there was Lastly, when I go to try to speak to the manager, I was always denied it or the girls at the reception never let me speak to someone in charge, finally I speak to Luis Salinas again and I came out with the story that he never .said there were 35 thousand but those cars (Logan) only have up to 20 thousand bonus and that the remaining four that I needed I used to pay for the car insurance, which he had also told me was free, however doing the accounts it turned out that really the spending everything that according to (Luis salinas) had done for me amounted to more than 30 thousand then left me with even more doubts and that's where I definitely realized that the me.mint in everything, apart from taking a week to deliver plates and finally the rental of my car had not been as it supposedly should be today, no one from Renault has given his face for this situation I would not recommend at the moment this agency from Valle Oriente Ori if staff that is zero professional

Terrible .... They do not meet the times or what they offer you when making the deal of the vehicle, they just give you turns ...

Excellent service, Mrs. Sandra attended me very well.

Ask for Alfonso, he took great care of us, he provided us with all the information we needed about the vehicle that interests us. He clarified all our doubts and recommended the best plan that suits our possibilities. The facilities are very clean. Highly recommended to buy a Renault car.

Very good attention from the beginning. They are very clear with the waiting times and the availability of the vehicles. In my case, the delay was due to finances, being a foreigner. But they were always attentive to resolve all doubts and requirements.

Great service. They take care of you very well. Kede satisfied with the attention provided.