Secretaría de Relaciones Exteriores - 72290 Puebla

3 hours waiting, the worst thing is that they have nothing to organize those waiting periods where you could go out and do other things and come back…..at 2 they change shifts and say that the system is failing at the national level and that you wait … another hour more… poor for the people of the 3rd age and disabled.

Son, I don't know where to start. There is a lady with a cane who is at the entrance who is a bit arrogant and I had to listen to how she treats several people a bit badly. Please check that you have all the documents and that they are correct. I recommend that you go comfortable and well fed, obtaining the passport is a process of up to 4 hours! (I arrived at 7:45 and ended up leaving almost at 11am) That yes, already inside the staff is very friendly and attentive, but outside they ask you to keep a healthy distance and inside it already seemed like a chicken coop.

If you meet all the requirements, including being on time for the appointment, the process is simple and fast. In approximately 3 hours they give you the passport. Much better facilities than those in the CIS.

Order is urgently needed to carry out all the processes of the procedures. I was waiting 4 hours. During that time you have to be aware of the name they are shouting, because sometimes more than two public servants shouted at the same time, coupled with the children crying in the waiting room, it was very difficult to understand what they wanted to communicate. I know that noise in the waiting room is unavoidable, but they can make better use of the screens that are found to place the names of the people who are requested in the modules and thus speed up the procedures. On the part of the staff they showed great kindness to attend to the different questions that arose.

DISAPPOINTED SERVICE! We went back and forth for over a month to renew a passport for two minors. I read all the requirements, even so, every time we went they always asked us for something different. The most INCREDIBLE of all is that the official identity of a minor is not given by their own birth certificate or an expired passport… the school ID is the “official” document for a minor. Totally illogical! And if my children do not study? I saw many families being turned away simply for not having a school ID. The employees are despots, believing that they are doing us a favor. A real ordeal!

Very good service, when they arrive they have to ask where they have to line up since they go by blocks depending on the appointment, if it's at 9:20 they have to look for the 9:20 people, remember to print your schedule and blank copies and black so they don't send them (if they do, they're nearby) I went for a copy and it was drizzling and the receptionist gave me a Kleenex to clean my glasses, I'll never forget that, there's a daycare for dogs 10/10 that; When I went to hand in my papers, everything went well, and in biometrics they take what they call a little while but it was super fast, I arrived at 9:05 and left at 10:34, even if they are waiting there are like islands where the tables have to connect either usb input, with the plug, there was a cleaner but still the floor was dirty ?, but in general 9/10, because they don't have bike parking, I left it chained under the stairs and nothing happened, remember to take everything in order and something to entertain themselves in what they expect hehe, my first time processing my passport was very good ?, I was going with the idea that it would take me half a day and no.

Terrible service, they are nefarious and useless. The girl who claims to be the delegate does not give her name or wear a badge like everyone else who says they work there; the government is supposed to wear it. The girl says that if you want to know her name, google it. Do not go to this place, nobody resolves and on the contrary they even leave you with the word in your mouth. They are a piece of government service.