Secretary of Foreign Relations - 37200 León

The procedure was a bit slow, but it was worth it since I got my passport. The only inconvenience I had was that I presented the copy of my INE in color and they told me that they would give me 5 minutes to get a black and white copy of my INE, luckily the office depot is across the street.

Of every 10 SRE servers, 6 are despots who are tired of serving people and ask you for the requirements to renew a filthy passport, they return to most people for any detail that appears to them and the appointments last a month to re-schedule 6 times is what they have returned to me, they always get something new from you because if they send you to pre-review the first time you go they cannot desert all that you lack so that they are not returning you every so often that they get stuck You win it and in using only the passport they ask you and in your own country they ask you for requirements !!!

Very bad vibes, unconscious, instead of serving people they behave as if they were doing you a favor! In itself it is difficult to make an appointment so that mistakes are invented and make you come back! They don't think about the people who work and have to waste time on that kind of nonsense...

Terrible, retrograde, first I went to ask for information because I urgently needed to renew my passport, in February, the guy at the entrance was very ARROGANT and DESPOTIC, only to tell me that it was IMPOSSIBLE, that it did not exist, only that I had a work emergency Thank God my husband did not die, but he was in intensive care, he is still there, he is a foreigner living abroad, the guy treated me with his toes and did not give me any information. Without further ado, I had to make a normal appointment, which took me a month to get it, so that I could get to my appointment and also the guy who attended me, with an air of SUPERIORITY, and super ARROGANT, told me that in the system in my name he was missing a point, he asked me for my INE and my birth certificate, in my certificate there is a correction made by the civil registry years ago and he did not accept it! that because in their system it did not appear, but it was not my fault, the correction was made at the time and with the corresponding dependency, in the record it is well specified and it is TOTALLY LEGAL and I throw everything back, when YES it could be resolved , and to top it off, being their mistake, they made me make another appointment... which I have NOT been able to make after another month!! my husband needs me and I can't get my passport, it's unbelievable the ineptitude and the incapacity, and like another person said, they laughing, making fun and there is NO one to solve anything, there is no authority and it's not fair or correct that it is a ordeal to get a right that belongs to us!!

I had hoped to let some time pass, to better choose my words, first; To make an appointment translates into a great obstacle, there are never appointments, if you manage to make one, and you cannot arrive on time, you have to relive that dilemma, if you arrive on time, it is a huge lack of control, COVID19 does not exist for these bureaucrats, laughter, and snacks is what you are going to tolerate, I wonder what authority drives this dump? In case it occurs to you to complain, they will send you through a tube, there will be no one with whom to talk, be careful with this Government Institute, which you suppose must be there to serve the people. Or would it be that only in Guanajuato, with these SUCK PINCHES you will find yourself.