Service Center Infonavit - 64000 Monterrey

Horrible, president amlo, help!!! For us poor people, please, those who pay abroad, like me, deposit a peso more than what corresponds to me for 30 pesos, they told me that the system did not take it for me as payment, that interest went away due to the lack of those 30 pesos, and I told them that if I could deposit 100 and they told me no, I wouldn't take it anymore, me with 3 children, my priority after my children eat is the payment of the house until I cried because with so much sacrifice that I put together for my payment so that they come out with what I still owe you, I know I'm together with this month's... ???????

Inefficient service under the pretext of the pandemic limit access. Better make an appointment if you are not prepared to spend 5 hours queuing for service. The advisors are doing nothing and ask you not to queue from 10 or to line up at 5 AM. Make an appointment avoid this waste of time

Now that you have to go to the general offices (before it was Escobedo and Allende) to apply for credit for the improvement, the advisers can be seen by miles that they don't want to do the paperwork for you, they take a thousand excuses and details out of you (if the application, your receipt, the edo of cta, etc and you get there with everything they ask of you) pure bureaucracy you lose your appointment and come back until you have availability or they tell you come back tomorrow as if you were at home scratching your belly and you lived around the corner, they don't understand you are employee and ask permission to visit them. I went 03/17/2022 I made the appointment at the beginning of Feb 22, I did 2 shifts 2 different advisors and the 2 gave me excuses, one that I fill out the application again, the other that the edo cta take it again and I says fly tomorrow now my next appointment until april 2022 nvm. and they are employees and they pay them

If you don't have an appointment, you have to arrive several hours before they open, so you can have a shift, once you're inside it's a matter of having your documents checked, generating the thunder. In particular, the person who attended me gave me an excellent service.

To make an appointment, the estimated time is more than a month. In our case it is to make a clarification of a payment not reflected, so we go without an appointment, we have 3 hours waiting and there are still 25 people to be served before us! They should have more staff. It is not possible to lose so much time to be attended by a simple clarification!

Very useless employees and guards, I came to leave some papers when I spoke they told me that there were no appointments for that, that I could talk to the guards. And 4 hours were what made me wait to collect the papers. They are not trained, they do not give you information and they do not help you with questions. Too bad that the same guards mock and tell you to arrive at 4 am if they want to be attended to quickly.

From very early you have to arrive at around 6am and they start delivering shifts around 8 and they only deliver 200, however the attention is not very good on the part of the employees if you go with an older person who does not listen or does not see well or not He knows a lot about paperwork, it's worth not letting you in to accompany him.

Very bad service from those who attend the window, the very professional manager, a very different person, you queue outside in the sun, then you queue inside, you arrive and they do not want to answer what you ask, because of the ego of being the one in charge, no It is the Indian who is to blame, but the one who does it, compadre, or as they say, you loosen the rope to the dog and then he starts running, so those who attend, I asked him for information and surrounded me as they have no idea, the staff DOES NOT USE HIS BADGE OR BADGE THEREFORE YOU CANNOT KNOW WHO IS ATTENDING YOU AND SO THEY AVOID A DIRECT REPORT, I asked him to tell me who his boss was (every customer service employee has the obligation to give that information when requested), he refused , I went to find out who the manager was, who attended me and brought me to another more professional advisor, I made the reference that the lady at the window was worth what I had to stop doing to go there, the row of the sun , the one inside the place and then as if it were a pleasure p For her to ruin all the efforts of the people to leave you in the same, she apologized and offered to put letters in the matter (the truth is they always say the same thing) but at least she was empathetic and solved the problem, IF THEY DO NOT SERVE YOU AS IT SHOULD GO DIRECTLY WITH THE MANAGER IS THE ONLY WAY TO RESOLVE, otherwise they will leave you without the information you are looking for and they are there to help because when they charge they do it as if they knew or as if they deserved the salary, the three stars are for the manager, the lady on the right In photo 4 is the one I reported.