SONY Service Shop - 53160 Naucalpan de Juárez

My experience was NOT good. I took some hearing aids for review. And they tell me that on Friday they call me. And they did not, I do it and without incident. They ask me to wait until Saturday, I do it and nothing. I call on Monday afternoon and they leave me on the line for several minutes, I hear them arguing that they don't know where my service order is. And after waiting minutes. They tell me that the motherboard was damaged and that the repair would come out in 4'500. They told me that given the bad attention they would not charge the review of $ 250 pesos The next day I go to the service center (today August 18) and they ask for my note. They give me the headphones stripped of the pads, they were not like that and how to check if in the note they did not settle the conditions in which they were. The truth is I was completely disappointed in this authorized service center. I do not recommend it at all.

The service is terrible, they do not respond to the repairs, they change the versions of the quotes, the service in general is disastrous

Sony authorized service center and they also serve other brands. Fast. Cost of the review $ 250 in case of not accepting the budget. Guarantees are served.

It is the best sony service to repair sony products the technicians work in the best way to repair customer products I recommend them to all the people who have sony products and they deliver the products like new

Bad experience. I went because of some failures in my console and controls (Playstation), and then I had to return several times because they didn't finish working. Finally they gave me my console and controls, I made the payment, but I had to return the controls because they hadn't turned out right, supposedly the company has a 100-day guarantee, but since they didn't note the delivery of the controls on the receipt (but if they charged it) they didn't want to make the guarantee valid. In the end, after insisting on the phone that the controls were guaranteed, that the original receipt specified 4 controls and they only had 3 controls in the workshop, since they were the controls that were still damaged and I had already paid for them, they delivered them to me but without any receipt or document for future guarantee, that is to say that if they remain, they are badly separated from the repair, in the same way I had to pay twice for the console (and the second time was because the first one did not look good). In the end, if you deal with these people, be very careful with the documents, check that everything is written down, dates, quantity, guarantee, equipment... Since they do not make guarantees valid, and from experience you have to go several times since the equipment They don't look good on the first installment. Update (as of today February 2022) my controls failed again.

They made me wait three months and when supposedly my return should already be there, it has not been applied and now they tell me to see it directly with SONY when it was to them that I gave everything: product, box, guarantee, documentation