Telcel Pabellon Polanco - 11510 Ciudad de México

Excellent service, quality and price! They have the best phones for my work team with excellent plans.

Terrible service, first they come as no and after one tells them an option they try to do it. too bad for them

Lousy attention! Inept or corrupt employees? I have more than a month. I only want my letter of no debt and the amount of 500 pesos that I left as a deposit Last December, I went to the Pabellón Polanco branch to cancel a one-year phone plan. It was the birthday of the year. The employee who attended me broke down what I supposedly owed for the termination of the service: penalty, payment adjustment, and other things, which gave a total of 600 or so pesos. This is the amount I had to pay to get back the $500 deposit I left when I bought the plan, although I don't understand why I bought the equipment in cash. Since I had no money, I came back another day. On the second occasion I was attended by another employee who also gave me a new breakdown, he told me that I owed $400 pesos, so I suggested that they deduct it from the deposit. He told me that they could not deduct money from the deposit, that they had to return it to me in full, until I owed no money. I went back a third time and I was attended by a very kind lady who seemed to want to help me, she told me that in the case of the plan that I contracted no penalty was applied, that I only owed the last month's fee for the amount of $249, so I paid them . She assured me that after a month that the payment went through, she would send a letter of no debt to request my deposit. I signed that letter and took the attached photo. I went back at the end of January and was attended by another employee who told me that I had to pay $166, that I still had that debt and that the other lady had not sent any letter. I told him that I was not going to pay anything else because they had already told me 4 different amounts, which makes me think that they are scamming me. I have asked for my contract but they tell me that they have to make a written request to bring it from the central offices. I am frustrated that every time I go they ask me for different amounts. I came back another day with the idea of ​​talking to a manager but he doesn't answer me. The last time I found the lady who had assured me that I no longer had to pay anything weeks ago. She told me that they had thrown away my No Debt Letter, and it turned out that I DO have to pay a penalty because even though an exact year has passed, "I had to let the 24 hours of that day go by." He also told me that that amount, which was now $185, had already been deducted from my deposit. Now supposedly in mid-February, he is going to send my Letter of No Debt to request the $315 that was left of my deposit. He also mentioned that it had taken so long because they have had fiscal problems. What does that have to do with me?