Tere Cazola - 97120 Mérida

One of the branches with the best assortment. Very good attention. Good ubication. All you need is a place to park.

Today the branch of Tere Cazola on 60 Avenue Technological Street passes by and I went to find out the prices of the rosca de reyes I observed that they were selling individual for $ 30 pesos only I went out for a moment to tell my family about the prices and When he returned To buy the thread in pieces and video to the es, the lady of attention tells me that there are no slices when it was still stored in its cellar, stalking and indeed the rose was still in the winery, it denied me the sale of the threads in individual mode. It is very annoying to inform my family and the truth is, I do not know it made me in bad taste on the part of the store and its staff for the prestige of you???????

Very rich everything ...

It is terrible that they open at 7.30 am and that they have no daily bread. They are never delivered before opening, they only sell you yesterday's bread and at the same price as the fresh one. The girls who attend do not have the slightest idea of ​​the delivery schedule, they literally answer you "I could not tell you what time today's bread comes" They have so many clientele that they should organize their logistics to deliver the bread before they open to the public.

Normally the service is very good, whenever I ask for recommendations they make them to me depending on what I am looking for. Today in particular I requested the delivery service to my daughter's nursery so that they would take a detail to the teachers, after choosing and paying in 25 mint they called me from the nursery to confirm that everything was delicious, Tere Cazola does not need good recommendations because he already has them! ?

Terrible attention, zero kindness from the girl and the young man who were there today, Sunday, February 7, 2021. A pity to come to visit from Querétaro to be treated with the tip of the foot. I contacted them on WhatsApp to express my amazement and disappointment, but they also ignored me and gave no solution to my comments.

Disappointed in the service. I clearly asked the lady at the branch to send me the terminal for card payment. I also asked for a congratulatory note which I was told was free of charge. When the delivery man arrived at my home he only came with the cake and told me that they did not tell him anything about the terminal. In this case I do not know who to consult so that this does not happen again. If they do not want to pay by card or are not available to do so, they should say that it is not possible but not to do that baseness of sending the delivery man without knowledge. The cake was for a relative's birthday and I made a bad impression on my guests for not having the cash. It is wrong to say one thing and do another. As for the quality of the cake, they are a well-known brand and already positioned, but really, I think it is overrated due to its popularity. The delivery man told me that it was the fault of the girl he was serving and he even joked with scolding them. He said that everything was a call center and that he had no control over it. They need to improve customer service. Thank you.