The Pyramid at Grand Oasis - All Inclusive - 77500 Cancún

Terrible!!!! Hotel was so nasty including the staff. Walked into a room with M&M’s on the floor. View was amazing. Every glass a staff member gave me was dirty and had to send back. Whenever it rained the hotel has leaks and lays dirty towels on the floors everywhere. Buffet served the same food everyday never switched it up. The beds are low to the floor and hard as hell!! If you decide to eat off site don’t even bother bringing your food back because there is not 1 microwave on the property at all!

We visited 8 years ago and loved it. It had a little chip and putt golf course. They still had it as an amenity but it no longer exists, so very disappointed. The food was great at Careyes, if you could eat there every night it would be amazing. All other food outlets were terrible and drinks were not good. The resort is nice, but overall not impressed.

Usually I’m never the one to write a review but I am just very disappointed. This is my first all inclusive resort & it was just a horrible experience. Check in for me was fine & easy. Maybe because I went through VIP & I will say that ALL staff was very pleasant and helpful. That’s the only two positive things I have to say . 1. The food was HORRIBLE. HORRIBLE. HORRIBLE. I spent 4 days here & believe me I couldn’t wait to get back home to the US. & watching the chefs cook was even more disturbing. I watched the chef at “hippie chic” pull his mask down and eat while cooking the customers food. How that’s sanitary ? I dnt know. 2. Pool and rooms need to be renovated. All towels in my room smelled like they were washed and wasn’t giving enough time to dry. 3.hotel is FAR from luxury & way to many kids 21 and younger running around. 4. I will never recommend this resort to anyone. I only enjoyed my time with my husband But at the resort ? You could forget it PICK SOMETHING ELSE. the whole place should be renovated. Oh and make sure your room has a do not disturb sign I bolted my door. They rang the door bell and attempted to open the door three times with it BOLTED. That’s crazy . I’m over this resort . PICK SOMEWHERE ELSE !

This was one of the most horrible experiences. The room was old and extremely smelly. The mildew smell was unbearable. It sent me into an asthma flare up. Attempted to tell management. In hindsight, I think they lied about being a manager. Can't remember the lady's name. They told me they had no other room they could place me in. The AC didn't work well during the day. At night it did get cool and hotel offered no blanket or comforter for the bed. Only a sheet. Luckily I had a blanket I brought with me. I would never stay at this place again. I immediately left after the 1st night and booked another hotel forfeiting all the money I spent in that hotel. It was overly crowded but it was Memorial day weekend. They only serve low quality alcohol that gave me a very bad headache and stomach ache. They have a nice cocktail bar that you have to pay extra for premium liquor after already paying extra for pyramid status. Please do yourself a favor and don't stay here unless you have no plans of being on the resort and is use to smelling mildrew.

If I could give 0 stars I would. Stayed here in June for 7 days. Worst time I have ever had. The rooms were disgusting. Food was not even editable. Always left the resort to eat. No good liquor at all. 95% of the staff does not speak English which I understand were in Mexico but still. Our key cards never worked for our rooms. Always had to go get a new one and would work one time. We were lucky to have a room on the first floor so we were able to use the slide door every time we need to get into our rooms. They don’t give you towels when you request and when you take some from the beach they yell at you and say bring it back by 5pm or we will charge your room 50$.do not stay here!!

Beautiful resort, I particularly liked all the greenery throughout the resort as you walk through it and the peacocks that were roaming around were fun to see. Was only there several days for a solo getaway, and it was an amazing time - beach was pretty nice , ocean view room was lovely to wake up to, and quite a few restaurant options. Certain tables at a few restaurants had very nice views of the ocean, luckily they seated me by the good tables a couple times even though I was alone, which made it a much more enjoyable experience. I did wish they had pool basketball given how big their pool is. Food was alright, but nothing to write home about, although I did not try a few of their ‘fancier’ restaurants. There was also a random smell that would come from time to time in the rooms/hallway, almost like a paint smell?

Had an absolutely great time! We had a short stay (3 nights), but enjoyed every minute. We had black wrist band amenities which included pretty much everything the resort could offer, and we're even at times recommended by staff to take advantage of amenities we were unaware of, like certain restaurants and bars only available to black and blue wrist bands. Reservation for some of the more popular dinner spots can be a challenge (Bahia steak house for us), but it is worth taking the extra time. We went as a couple around the time of spring break. We had a mix of children/families and 20 years old spring breakers, and never felt like one group took away from our overall experience. Kids do tend to be kids, so if you are worried kids running around might affect your ambiance you may want to consider more "adult only" avenues. The nightly live shows were spectacular! We didn't get to experience may of the night clubs, but overhearing the spring breakers talking they sound like they were equally good! The beach had a good big of seaweed and the waves were a little rough, but I think that was just a coincidence on when we went (it was extremely windy). Our room was an ocean view, and had an amazing view! There wasn't really anything that stood out about the room itself, but honestly I didn't really care as we just used it for sleep and getting dressed. Besides, we paid low-mid/mid level pricing for the room so I think it was fair for what we paid in comparison to what was available. All and all it was a great time and I wish I had stayed longer to take advantage of everything the resort had to offer.

I cannot say enough good things about this resort. From Check-In to Check-Out we were blown away with the friendliness of staff, the quality of the food/drinks and the cleanliness of the facility. Brandon M. was our VIP Check-In guide. He assisted us with making reservations at the exclusive restaurants and answered any question that we had about the resort. He made the best first impression and set the tone for the rest of our stay! Out of all the restaurants, Maki Taco was the one we frequented the most. Roberto was an exceptional waiter and the sushi was amazing! As far as the beach goes, it was clean and the cabanas were in great shape. Rubi was our beach attendant and she checked on us constantly...we always had a drink in our hand thanks to Rubi! We also booked massages on the beach with Katrina and Diana and they were fantastic. Best massages we have ever gotten. We are already planning a trip for a full week in June. If you are thinking about booking this place just do it! You will not be disappointed.