The Ritz-Carlton, Cancun - 77500 Cancún

We stayed at this property May 25- 29 and this was honestly one of the worst properties I’ve ever stayed at. Half of our time here there was no hot water, and often times no running water, whatsoever. Our first night we had to shower in the spa because none of the rooms had running water. This is completely unacceptable for a hotel like the Ritz. This property is very old and outdated and needs a complete renovation, and honestly this property is more equivalent to an old Sheraton hotel. This resort is by no means up to the standard of any other Ritz Carlton’s. The staff was great and very hospitable, but this was the only positive experience during our stay at this property. I would never stay here again and recommend anyone traveling to Cancun to not stay here. I wouldn’t recommend this hotel to anyone!

Every Christmas we go away for a family vacation. This year we choose the Ritz-Carlton Cancun. I will be honest in saying I was a little concerned with some of the negative comments that I read. But after staying there it was clear that the people that posted those comments didn’t stay at the property. My position requires me to travel a good part of the year. I average 110+ nights per year. So, over the last 3 years I have seen all the issues that the hospitality sector is experiencing due to the Pandemic. From the time I landed at the airport to the time I left to go home the hotel staff was wonderful! Everyone said hello, the place was extremely clean and well taken care of, the restaurants and Spas were incredible. One thing that sticks in my mind is when you left the Ritz and returned the employees would say “Welcome Home” when I boarded the plane to go home, I realized that I really felt like I was home! I would recommend to everyone to experience the Ritz-Carlton Cancun – My family and I agree that this was our best vacation we have had and plan on making this an annual trip.

You can feel the luxury environment in every detail, from the entrance, the service, the food. The beach is on the waves side and we got a room at the top floor with amazing view. At the club level the food and drinks were excellent. The first visit was 25 years ago. They do great maintenance because everything was working and felt fresh and nice.

Beautiful hotel and the service was phenomenal. We cannot wait to go back. All staff are very good about wearing masks, but unfortunately not all guests were compliant with the mask mandate and respectful of the staff and other guests. I understand the staff may not have felt comfortable with confronting guests in this regard but do wish other tourists complied with health and safety protocols to keep the wonderful staff safe.

Impressed w level of service. Kudos to management. We splurged on upgrade to club floor. Excellent almost non- stop gourmet food and top drawer service. We didn't really want to have to go out for meals. They've been able to retain most of their staff. So there is a nice homey feel to staying here. Highly recommend! Exceeded expectations. Can swim laps in pool as there's a 26+m straightaway through middle.

This Ritz was a top notch 5 star experience from start to finish! Most notably the best part was the service by the incredible staff… all managers were very personable and took time to get to know the guests, housekeeping and turndown were immaculate and every extra request was filled immediately, no request was too much and every staff member was ready to assist. The breakfast with buffet option was delicious with extensive food options, and they were willing to make anything else that wasn’t available upon request. The pool was very zen and never crowded, with staff to set up chairs, towels, provide water, sunscreen, and take orders… and the beach was easy to access right off the pool area and had the same level of service. The property had multiple dining options, and is also an easy walking distance from other great water front restaurant options. The hotel also has nicer suburban “taxis” available to take around or head to the airport. Overall a 5 star world class experience, worth enjoying for a refined and service oriented, comfortable experience in Cancun!

The Ritz-Carlton Cancun is all about making you feel like a star! The staff of this hotel is wonderful. The service is simply superb. The rooms could use a bit of an update and refresh. I would have preferred more usb charging options and a more comfortable bed. However, the beach and pool are wonderful places to spend time. I had dinner at the Club Grill and the food was delicious! My experience and the staff more than made up for the room deficiencies. I wouldn’t hesitate to return based on the exemplary hotel staff.

This is our 3rd visit to the Ritz-Carlton in Cancun and our best. From the moment you arrive you are treated like royalty. We were welcomed with champagne and an easy check in. Our room was sparkling clean and looked out onto the gorgeous blue Caribbean ocean. Every detail and amenity have been carefully thought about. From the luxury bath products to the impeccable service to the food, this resort delivered. We also enjoyed a fabulous anniversary dinner at the Club Grille and got to see Oscar, a truly amazing waiter who has been at the property since it opened. We stayed on the club level this time and it was definitely worth it. The food presentations start at 7 am with a full breakfast and go until 10 pm with dessert and premium liquor. The lovely servers could not have been more wonderful—and this goes for every single person we encountered at the hotel. The COVID protocols are in place and enforced, which is exceptionally comforting. I want to add that we came here from another supposed 5 star resort (see previous review) and it was night and day. We feel incredibly fortunate to have had the pleasure of staying here again and can’t wait to come back.