Tours sol turquesa - 97000 Mérida

El servicio deja mucho de que hablar, contratamos un paquete de varios tours sin saber antes la calidad de su servicio y fue una mala idea ya que el primer tour que tuvimos fue al museo del chocolate nos dirigimos ahí y estaba cerrado y nadie de los encargados del tour sabia, improvisaron llevándonos a otro lugar pero no era lo que esperabamos, los siguientes tours siempre tenían inconvenientes en horarios y fechas ya que nos lo cambiaron constantemente, una vez concretada la hora tardaban bastante en recolectar a toda la gente que iba a ir entonces el tour terminaba más tarde de la hora indicada, hubo una ocasión en la que quedaron en recogernos en un lugar y nos dejaron esperando hora y media, la calificación que doy es en cuanto a la falta de organización que tienen en general, horarios fechas e incluso la calidad de las camionetas y autobuses ya que una de las camionetas tenía cucarachas, otra estaba super sucia y el último tour el autobús se descompuso y tuvieron que ir por nosotros otros de sus compañeros porque dejó de funcionar y no había forma que avanzará, debido a todo estos comentarios no recomiendo a esta compañía de tours, lo único rescatable son los chóferes y guías que dieron un servicio ameno, respetuoso y confiable que es lo único que valió la pena.

Excelente el tour a Tulum!!! Comenzando con nuestro guía Fer, el día fue mágico. El fue muy informando de la historia y cultura de la area y las ruinas que visitamos en Tulum. Muy complaciente y paciente con nuestro grupo. Lo agradecemos mucho!!!

Una experiencia indescriptible, todo fue tan Perfecto! Sinceramente uno de los mejores tours que me a tocado vivir. En mi opinión el joven Erick Camara es uno de los mejores organizadores, siempre nos atendió con respeto y procuró que todo saliera muy bien, siempre muy atento en los horarios que nos iban a recoger y que tours nos tocaban. Muy contenta con esto.

La definición tal cual de este lugar sería "El que mucho abarca poco aprieta" venden tours con 4 destinos en un solo día, sin embargo tienen muy mal organizado el tiempo, en cada destino te dan una hora para ver qué alcanzas a recorrer (nada). El guía Samuel de momentos llegaba a ser grosero, mencionó que lo que los vendedores nos hubieran ofrecido no le importaba, pero ah, para hacer insinuaciones de propinas todo el recorrido, estuvo bueno. La verdad es muy caro para el mal servicio que se ofrece, teníamos programado otro tour al día siguiente pero fue tan mala la experiencia del primer día que optamos por cancelarlo. Investigando y organizándose bien conviene muchos más (económicamente y por la experiencia) irse en camiones por cuenta propia. No recomiendo para nada los tours.

Unreliable. You do not get what they sell you. We have booked a tour to Uxmal in English, which should start at 9.30 am and end at 7 pm. Instead we were put on an old bus with more than 80% Spanish talking guide. A guy talked each time very long in Spanish and after that a couple of words in English. Just Terrible. Thanks God we've got a different English speaking guide for the time at Uxmal, who was really very good, otherwise the whole tour would be a disaster. No time management at all. An optional part of the tour took more than 2 hours instead of announced one hour and our guide did absolutely nothing to speed up the Chocolate Museum visitors to buy their chocolates. After that we had to go to Mani to stay there for 45 mins and see just nothing. The guide did not say a word about the church there, which is the only one object might be visible at night (it was already dark). We have arrived back to Mérida two hours later than it was promised: 9 pm instead of 7 pm. No excuses, nothing. As we booked the tour a pick up was promised. But no pick up was organised. We had to come to the main office by ourselves 30 minutes earlier than it was written in the agreement and wait these 30 minutes for a guide. At Uxmal we were offered an indoor lunch with lots of people in one room, which is totally inappropriate during the pandemic.

The guide, Alan, was rude and racist , treating people differently based on their nationality and race. He treated some people kindly while to others he displayed a disrespectful and sometimes aggressive attitude. There were too many seats in the van , with only a few comfortable ones and a lot cramped together in a minimal space. The more comfortable seats were, according to the guide, pre allocated to the "right" people. When the others tried to seat on those seats they were offended, yelled at and humiliated by the guide and they were told they were not allowed to use those seats. The time management was disgraceful. When we went to the cenote everyone was ready to leave after 30 minutes of swimming but Alan insisted and pushed everyone to go to a stall selling cosmetics and massages so we stayed there for nearly 2 hours waiting for the people having a massage, which was not part of the tour. This greatly reduced the time left for Chichen Itzá, which we just rushed through in less time than we spent at the cenote. This guide is using the tour's time, customers and resources to promote his own business. On top on that he kept threatening everyone with punishments if anyone was late. Throughout the tour he spoke to us as if he was talking to small children, not adults.

Two hours wasted going around picking up people. Last minute call telling us to run to a pickup point- not at hotel as agreed not at time agreed. Guide seemed knowledgeable but talked to two people in front and we couldn’t hear well at all. Cenote visit excellent. Uxmal visit good but would have preferred more time to explore freely. Meal good. Choco-story and Manii bit of a waste of time. My biggest complaint is the time wasted picking up the other people in the group in the barrios of Merida. When we went the following day to complain at the agency, they didn’t give a toss!!!

We booked two tours (2 days ahead) and they were both exceptional for the price! Paulina, the office associate was super helpful in giving us suggestions. We did the Uxmal tour with a charismatic, knowledgeable, and fluently bilingual guide. Choco-story was a great exhibition and the cenote was small but with its unique characteristics. The second day we did the Chichen-itza / Valladolid tour and stayed at Valladolid instead of returning to Merida - a great way to sightsee in between cities instead of just taking a bus. Our guide Edwin was again super knowledgeable and fluent. The cenote was huge and absolutely beautiful and dynamic with a cave area and hanging tree roots. They were great at communicating pick up times through WhatsApp/call the morning of. Everything was on time and well planned. It was a full van, though. Super glad we were able to book these last minute! Would recommend!