Translamex - 77500 Cancún

Nice service

We were the last family in the bus, we left our phone on the seat and call them 10 minutes later. The phone was gone.

Jesus provided a great tour to tulum and playa del carmen. It was a 12 hour tour in but totally worth it with multiple stops and a mayan lunch.

SCAM ALERT! Booked a tour online and was told it got cancelled when arrived due to bad weather condition. Office closed. Reached out to customer service and was told a refund will be issued between 20 to 30 business day, however after 45 days with countless email exchanges, NO refund issued. Can no longer reach them via email and phone call was blocked. Wasted $100USD and tons of time trying to get the money bad. HORRIBLE!!

Hector, Julio and Paco were fantastic tour guides. I felt very welcomed and informed throughout our entire excursion. My girlfriend and I saw the Tulum ruins, Coba ruins, and seam at the Multum Ha cenote. We definitely recommend getting the plus package.

We booked with a different company (who big time upcharged us in person, but I couldn’t remember the name of his company), and then these guys picked us up and took us on the tour. Our guide Roberto was quite knowledgeable and pretty nice. The main thing we didn’t like was the lying and upselling of items. They told us that water in Tulum was 4 to 5 US dollars so we should get their unlimited beverage plan for 17 dollars. When we got there, the store had water for like a buck to $1.50. Also they tried to sell us bug spray and organic sun tan lotion for around 12 bucks each telling us it was around 30 in the places we’d visit. We didn’t buy any of their stuff because we felt like they weren’t being truthful and we were right. This experience left a sour taste of distrust in my mouth through the daylong excursion. Later in the day when we were trying to get a hold of them there was no contact info available to us. Decent service, but I hate being taken advantage of because I am a foreigner.

BE VERY CAREFUL!!! It’s all lie! Do not get scammed by this company!!!! When you arrive at the airport continue and make your way to your transportation company which is outside the airport. There are scammers inside the airport that are going to sweet talk you into a great deal , which you more than likely you will fall for it, just like I did. That’s the bait!!! Simply keep walking and say no thank you. At the tour I was left at the first stop of the tour with my whole family and had to pay $80 (Taxi) to get my family back to our hotel. If you are going to buy a tour package, please make sure you do it at the hotel facility. Even though it is more expensive, it is worth your safety and your families. I almost forgot, the reason for the great deal (supposedly) is that you need to spend 90 minutes of your vacation listening and watching a presentation on how to own your own room for your next vacation. It’s not 90 minutes, it’s more like 5 hrs of real time wasted. Please be careful at the airport. Just continue your way to your transportation company. If I could give this company zero stars I would.

First of all, I booked my tour for Tulum/Coba/Cenote swimming vis Getyourguide, which, at the end, was a good idea! Because Getyourguide takes care of the guests! But lets start from the beginning: They office send me a mail that the pick up in Playa del Carmen is supposed to be at 8:30 - the driver and The guide Alan showed up at 9:20. It was supposed to be a tour in english and spanish, but after me there was only one none spanish spoken couple on the tour. So our guide, remember his name ALAN talked 90% in spanish. 5 minutes explanation in spanish and 1 sentence in english. Good, at the ruins there are signs so you can read by yourself what it is and for what they build it. At the first stop in Tulum we had only 90 minutes. Normally over 2 hrs, but we were late there so the guide decided only 90 mins to explore. And because he just spoke spanish i decided to explore the ruins by myself and he asked why i am not listening. Well, I told him, i don‘t speak spanish and i don‘t understand him. He just yelled at me in spanish and this was the moment for me not to listen to him again. After Tulum we should go to Coba, but we didn‘t because his company has some problems there with the ppl from Coba, so we were at a complete different place, called Muyil. And spanish again, nothing in english. After that we went to a place near Coba for lunch. The food there war pretty bad, the worst mexican food i ever had. So the last stop for me was a cenote, this was to be honest the best part. After the cenote we headed back to Playa del Carmen and i got off at my hotel. The poor other guests had 1 hour free time in Playa del Carmen. I guess they arrived at 11 pm back in Cancun. But the worst part was after all guests were in the bus we made a break at a gas station to buy drinks, snacks, whatever. After 5 mins he decided lets go but 1 family was still in the shop and they drove away without the family! They just had time! He said to us be here 5 mins before the times running up, orherwise you will strand wherever we are. Never seen this family again, i felt terrible for them. Overall, i made tours all over the world so far and this was the worst! Ever and ever! So please do me a favor, book not any trip with this company, even not via Getyourguide. The help you to get money back but you will have a bad day anyways!