Volkswagen Automotive Dealership - 14400 Ciudad de México

bad surprises with this agency! car delivered with 0 autonomy ... at the end of the reservation, a shame when you buy a car from them! Be careful with what they offer about second-hand car guarantees, there are 2 versions, one before you buy and the other the next day!

Very good treatment and attention, but little responsibility in the sale of used cars. They did not give me the vehicle's antenna or the key for the security bolts. They asked me to come back later and after two or three laps they said the car didn't come with an antenna and they couldn't find the key. They removed the studs from another car, but they didn't replace them. On the other hand, it turned out that the radio needed a password and they didn't have it either. They helped me communicate with the manufacturer to request it, but he charges 500 pesos to do so and the agency did not want to be responsible. They are extra expenses that were not mentioned before the sale and for which it seems to me that a serious company should respond, since the client pays more for having greater certainty of what he acquires and ends up being almost the same as a deal between individuals.

Excellent treatment, attention and follow-up for the information of the cars, especially the attention of Ms. Mary Manriquez, thank you very much for your support and to Karla Chavez in attention to maintenance service and appointments for our cars

Automotive Monarchy Nest of Criminals, Thieves, Dishonest. I took my car to repair with an order from Sura since January 29, 2020, they stole the headlights of my car that have a value of 23,000 pesos each, the security studs, they installed the same airbags that already They had exploded, they installed broken parts on me, despite having made these observations to the responsible of VW Automotive Monarchy (Oswaldo Rivera) and the irresponsible of Sura (Adrián Guerrero, Israel Hernández, Felipe Meza) they ignored it and after 9 months of repairs Of doubtful quality they send me an email saying that if I don't pick up my car they will charge me a pension, I withdrew it from the agency and when I traveled no more than 180 km the suspension of my car broke, when I took it to VW Automotive Monarchy they tell me that there is no guarantee of the terrible repairs they did there, when talking with the general manager of VW Automotive Monarchy, he found the poor quality of the repairs irrelevant, he said that he would not repair my vehicle due to warranty and d auto parts theft is not something serious, since that is customary in that agency ... I leave photos of evidence of my saying ...