Xpu Ha Bonanza - México 307

L’environnement est magnifique, les cabanes sont à quelques mètres de la plage. Cependant les cabanes sont peu entretenues, les draps sont très sales (trous, tâches de sang, et autres), et les toilettes et douches sont les mêmes pour l’hôtel et pour toutes les personnes de la plage la journée, donc c’est assez sales.

Accès à la plage payant (comme partout a priori), mais personnel extrêmement désagréable, que ce soit à l'entrée ou sur la page. Obligé de se déplacer à 3 reprises car nous étions apparemment trop proche des parasols et ce malgré une plage déserte... Ajouté a cela les montagnes de Sargasses qui s'amoncellent et l'expérience est complète. A fuir.

Glamping on the beach...

Great service and beautiful place

The worst place ever, don’t come to here! They told us the enter cost 60 peso for person and we paid it after that they want 300 peso more because they saw we are tourist. They should be ashamed.

Nice beach, pretty bad rooms, terrible staff. The lady at the gate takes her job way too seriously and every time we entered the hotel we were interrogated about our stay. Super slow.

Terrible. The only good thing about this place is the beach infront of it. That is also the only thing that is glamurous, all the other is just straight terrible. There is no floor in the tents, just sand. The matrasses is the cheapesr spring matress that could be found and probably very old too, I couldn’t fall asleep because the spring were literally hurting my hip and rib case. Matress, sheets and pillow were also very stale and bad smelling. Public bathrooms were dirty and didn’t meet even basic hygiene standards. The “lady” at reception desk seemed to be very bothered to desl with us, was super slow (even for mexican standards, check-in took 30mins) and didn’t speak a word English (and seemed to be very proud about that). Overall, this was probably my worst accomodation experience ever and if I had a sleeping back with me, I would seriously rather slept on the beach.

Keep your wits about you! There is some scammy energy here and the receptionist lacks total emotional warmth. They also keep your passport, which I haven't seen written anywhere (and tried to keep it at the end for towels I was never given!). The beach of course is divine and the waiters/bar staff were really friendly. They're not rude, they just work a lot and most likely get underpaid... I got free breakfast as a Booking 'Genius' member, which was a fresh banana, melon, toast with jam, and coffee or juice (cafe o de jugo). It was good! If you can be assertive and even a bit aggressive/have strong boundaries with the reception staff, I recommend staying here. Other wise you might get conned.