Zen del Mar - 77775 Tulum

Un lugar para el descanso

Beautiful house. Great service.

We booked Zen Del Mar with VRBO. Canada Stays sent a message and raised the price by over $5,000. They also would not tell us any information about what meals are included. The website description is very confusing. VRBO claimed they had no responsibility. We tried to rent another place in Playa del Carmen and had a strange message telling us not to rent that place. No other information was available. We would recommend not renting anything from Canada Stays.

We stayed at Zen Del Mar during the Covid-19 period and will not be coming back. We stayed for a discounted rate as we booked for a long period, however we found that discount or not, some things were not acceptable for a property of this supposed standing. - The house was dirty and cleaning was not done to an acceptable standard during our stay. When we arrived the kitchen was very greasy, we found pieces of cheese on the cheese grater, the cooker was covered in grease and small pieces of food, the fridge had not been cleaned prior to our arrival. We had to ask several times before the bathrooms were cleaned, as they smelled of stale urine when we first arrived. - The house is in dire need of maintenance / upkeep and has a general feel of having seen much better days. Several of the appliances in the kitchen were not working (dishwasher rusted through and through, fridge alternating between thawing / freezing our food). The trees in the garden were not adequately pruned: a 50 pound branch fell where our daughter had been standing moments before. - The pictures show that the house is on the beach: be aware that you cannot swim there and will need to either walk 100-150 yards either side or take a sea kayak out into the bay as the sea in the immediate vicinity is filled with sharp rocks/coral. - Be prepared to be presented upon your arrival with a contract agreeing to paying a further 3-5% “voluntary service tip”. When we booked the house we were told “cleaning, pool maintenance and access to laundry” were all included, we were unpleasantly surprised to be told after paying for our stay that we had to pay for this tips, and would have preferred a more transparent and upfront pricing policy. Better options exist in the region – stay there or book into a hotel

We loved our stay at this villa. First of all, the architecture of this house is very special. You can tell that someone (the owner) really put their heart into every detail. The layout flows nicely and large sliding doors open up to the pool and the ocean. The staff was friendly and Udi and Lorenna, the owners, were extremely helpful and very professional. They are great people and they know how to manage a villa. The grounds are also very well designed and maintained. The pool has an interesting shape, but was actually perfect and a lot of fun for the kids in our group. There are many sitting areas around the pool and by the ocean, including the magical and amazing hanging bed under a thatched roof, right by the beach. That bed alone is reason to rent this house. Not all vacation villas are well run or well maintained. I have had one very bad experience in the past, and have heard horror stories from others. But happily, this villa was excellent. Beautiful, great location right by the ocean, and well run and well maintained. I highly recommend.

We were a party of 7 who stayed here in July 2017 but the villa could comfortably have fit many more than 7 as we didn't even use 2 of the bedrooms. The house was designed by the owner and is constructed of the highest quality local materials. The views are staggering. The grounds are gorgeous. The staff are kind, polite and unobtrusive. The owner, Udi and his wife, Lorena, were incredibly helpful and treated us as good friends rather than paying clients. When we notified them of an issue, they fixed it the next morning and arranged for us to receive complimentary massages. They offered any help we needed and we were so touched by their kindness that we invited them to join us for dinner. We found the villa to be clean and to contain everything we needed. I highly recommend. Thank you Udi and Lorena for renting us your beautiful villa and for your kindness.