Zendero Tulum - 77760 Tulum

Excellent hotel very good breakfast, great price, very clean, enjoyed our stay at Hotel Zendero.

HIGHLY RECOMMEND!!! My mom and I stayed here for 5 nights and this new hotel was AMAZING! The staff (Angel, Alex & Eva) were incredibly helpful making the best recommendations for food and places to visit. From the minute we stepped into the door we were welcomed and helped. The breakfast every morning was delicious, unique and fresh! Wilburt made sure our coffee cups were never empty and always greeted us with a smile. The rooftop patio with pool was so perfect being right next to the jungle; you can watch exotic birds fly in when the sun is setting. The location of the hotel is perfect! It was only a 10 min walk to the center of town and right on Av Coba which leads to the coast and the natural reserve. It was only a 10 min bike ride to the beaches and there are restaurants close by. Even being so close to a main road and town, there was no outside noise in our room, which was perfect for my mom as she is a very light sleeper. We will be definitely be returning to Zendero! Thank you to the wonderful staff for making our stay exceptional!

Zendero is in a great location in proxy to main strip of restaurants, bars etc. The street its located on its in the middle of development so constant construction during the day. Sits on an unfinished road. Aesthetically the venue is gorgeous and beautiful landscape however, it lacks considerably in customer service. There is no elevator. I had to climb multiple flights of stairs with multiple heavy luggage. The safe in my room was inoperable. My first day there was no electricity or running water for hours. I woke up in sweats. Hotel did not have backup generator. They did not offer bottle water to guest for no running water or comp the room for a night nothing. Didn't even bother to let the guest know. Not cool to wake up to no basic amenities. Also there is no noise ordinance. Guest were on rooftop pool til 2am one night laughing, talking loud. The pool is right above my room. I asked front desk attendant to ask them to quiet down as pool is supposed to close at 10pm for what I was told at check in. Not sure why the guy at front was intimidated to ask guest to quiet down so the other guest can sleep. COVID-19 precautions are not taken. No one gets their temperature taken. Guest congregated for breakfast daily in the lobby not 6ft apart. Mask were not enforced. I never saw the place sanitized. They did offer a bottle of hand sanitizer for each room which was a nice touch. Literally only 3 parking spots in the front of building. Complete waste to rent a car. Most of the staff don't speak and can't understand English which was frustrating sometimes. Breakfast is disgusting. I had a girl put fruit on my plate with her hand. When I asked for ice this guy used his bare hand to grab some ice in a bag in a deep freezer. Not even kidding. The physical ? was tricky to unlock door. Also, I was disappointed when I wanted to use a bike to go to beach for couple hours and I couldn't because they are no time restrictions on bike usage even though bikes were sitting out front and another guest had the key just holding on to it. It wasn't fair. Also it was hard to recognize and acknowledge who the staff were. I suggest company branded polo shirts and nametags I did not enjoy my stay one bit and would not return UNLESS some serious improvements were made. Suggests for improved guest experience: -Upgrade doors to keyless entry (keycards) -Put restrictions on bikes. Free for 2 hours per day, charge hourly rate after 15 min late return. -ENFORCE a quiet ordinance between 10pm-8am every night -install an elevator -Offer discount happy hour at rooftop pool bar from 5-7 or 5-9 daily and generate extra income. -Put operable keypad safes in each room -Put a mini fridge in each room -Have brochures of reputable companies for excursions in lobby or have daily board of suggested guest favors experiences, restaurants, bars etc in Tulum -Staff should wear a mask that covers nose AND mouth at all times and wear disposable gloves when cooking and serving each guest. -Much stricter COVID PRECAUTIONS -install phones in each room to be able to call front desk. -Add ice machine on 1st floor -Mandatory staff uniform with name tags

Zendero Tulum was definitely our soft spot to land after a long day of sightseeing. We spent 5 days there and it was the perfect launch pad to visit the beach along the coast whilst giving us walkable access to the city. The staff was wonderfully kind, the breakfast was fresh and delicious (the fruit platter is wow!), and we met some cool and normal people there. The rooms are classic and efficient with nice new amenities. They left us a few welcome chocolates that were well-appreciated at check-in. I would highly recommend going The Captain restaurant, which is right next door as well.

I had to write this review because at the beginning of my trip I was extremely happy with everything until I discovered that I lost 320$ from my bag. Not only staff invaded my privacy but broke the trust that you had for them as property. you would think that in a small Hotel only that staff can be trusted and now one dares to open up your personal stuff. I think Javier and Elena are stolen my money, I’m really disappointed :( please take care of your belonging if you plan to visit the Zendero Tulum

Overall, pleasant stay. For Tulum prices, this hotel is a fair price. Location is pretty good with places to eat, grocery store, and bike rental within walking distance. Breakfast was surprisingly tasty!

Breakfast was good but besides that the Hotel is not very recommendable. Prices are way to high for what you get plus you should really take care of your valuables since some of our cash was stolen by the personnel. The rooms could be cleaner as well. There were stains all over the sofa and sheets. I would recommend not booking this hotel.

I loved my stay at Hotel Zendero. The staff are all SO nice, especially the cleaners, breakfast waitress, and the chef who made delicious meals every morning. The front desk was nice enough to not charge me for an extra guest for my brother who ended up joining me on the trip last minute. Many people said the breakfast service was slow but I did not experience this. I also worked remotely from this hotel (my wifi only went out once for about 10 minutes) so I would highly recommend this hotel if you are looking for a smaller, quieter, and more quaint hotel experience.